Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Castro-Ortiz

Monroe,MI

Summary

Detail-oriented security professional with extensive experience in inventory control and monitoring venues. Ensures safety and accuracy in order fulfillment while effectively managing customer interactions. Expertise in conflict de-escalation and crisis intervention enhances team leadership and visitor management. Focused on upholding integrity and supporting operational effectiveness.

Overview

10
10
years of professional experience

Work History

Security Officer

Live Nation Worldwide Inc.
Detroit, Michigan
09.2023 - Current
  • Patrol The Fillmore Detroit and monitored concert spaces for security concerns.
  • Verified guest credentials at front of house to enhance security.
  • Searched bags, pat downs, and screened attendees at venue entry points.

Shipping and Receiving Clerk

Vitro Auto Glass
Wayne, MI
03.2023 - 04.2024
  • Received incoming auto glass shipments at Vitro Auto Glass, verifying bills of lading and quantities.
  • Prepared outbound orders for Vitro Auto Glass, packing glass parts and labeling cartons.
  • Inspected glass products for damage, reporting discrepancies to Vitro Auto Glass supervisors.

General Manager

Marcos's Pizza
Dearborn Heights, Michigan
02.2019 - 09.2023
  • Led Marco's Pizza daily operations and store opening routines
  • Managed crew scheduling, shift coverage, and task assignments
  • Trained team members on pizza prep, oven use, and food safety

Medical currier

Rite away delivery
Romulus, Michigan
10.2016 - 11.2022
  • Transported medical specimens for Rite Away Delivery using temperature-controlled handling.
  • Transported medication for hospice patients across the state of Michigan.
  • Verified pickup paperwork and chain-of-custody records for healthcare clients.

Education

GEDREADY
Monroe, MI
09-2026

Skills

  • Security screening
  • CCTV monitoring
  • Surveillance
  • Weapons training
  • Chain of custody
  • Active shooter training
  • Crisis intervention training
  • Conflict de-escalation
  • Safety procedures
  • Customer service
  • Inventory control
  • Order fulfillment
  • Attention to detail
  • Team leadership
  • Electronic surveillance
  • Dispatch
  • Crime prevention methods
  • Visitor tracking
  • High level of integrity

Timeline

Security Officer

Live Nation Worldwide Inc.
09.2023 - Current

Shipping and Receiving Clerk

Vitro Auto Glass
03.2023 - 04.2024

General Manager

Marcos's Pizza
02.2019 - 09.2023

Medical currier

Rite away delivery
10.2016 - 11.2022

GEDREADY
Alyssa Castro-Ortiz