Alyssa Catasus
Winter Springs
Summary
Dynamic and driven professional eager to embrace new challenges and opportunities for growth. Recognized for a strong work ethic, adaptability, and exceptional interpersonal skills that foster collaboration and positive relationships. Proven ability to thrive in independent settings while rapidly acquiring new skills and knowledge. Committed to delivering high-quality results and contributing to team success in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Sleep Guide(customer Service Representative)
Saatva
Winter Park, Florida
09.2024 - Current
- Facilitated front desk functions to create a positive first impression for all guests and clients.
- Guided customers through product selection, enhancing overall shopping experience.
- Exhibited quick learning abilities, facilitating seamless integration into diverse scenarios.
- Excelled in both independent tasks and collaborative projects to achieve team objectives.
- Fostered a positive work environment by demonstrating respect, friendliness, and readiness to provide support.
- Mentored junior guides in best practices, fostering a culture of continuous learning and development.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Facilitated customer navigation of company website and streamlined online order placement.
- Managed incoming communications to provide timely support for customer needs. Oversaw email and inquiry responses to enhance departmental collaboration.
- Addressed complex customer issues through effective communication and problem-solving, enhancing customer satisfaction and company reputation.
- Provided technical support to customers, resolving inquiries regarding products and specifications.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Maintained up-to-date knowledge of manufacturers' offerings and parts availability to enhance customer support services.
- Managed customer return and exchange requests, resolving issues swiftly in alignment with established company guidelines.
- Analyzed customer needs and provided tailored troubleshooting and part selection advice, ensuring accurate component compatibility.
Assistant Store Manager
Aldi
Florida
07.2017 - 09.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Ensured compliance with all safety regulations throughout the store premises.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained a safe working environment by enforcing safety regulations.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Provided training to new employees on company policies and procedures.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted in continuous development of effective store associates to achieve desired sales and efficiency.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Retail Salesperson
Harbor Freight
Casselberry, Florida
12.2016 - 04.2018
- Participated in team meetings to discuss performance goals or strategies for improvement.
- Operated cash registers to process payments from customers.
- Assisted in the selection of merchandise based on customer needs and preferences.
- Inspected returned items for damage before restocking them on shelves.
- Provided excellent customer service through personal interactions with shoppers as well as over the phone.
- Demonstrated knowledge of store products and services to answer customer inquiries.
- Stocked shelves with new merchandise, and organize displays.
- Maintained a clean working environment by sweeping, vacuuming, dusting and mopping floors.
- Adhered to all company policies regarding returns, refunds, exchanges, security procedures and customer service expectations.
Cashier
Dollar Tree
Casselberry, FL
11.2014 - 07.2017
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Welcomed customers, offering assistance to help find store items.
Office Clerk
Alpha Home Health Solutions
Orlando, Florida
02.2014 - 05.2015
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Maintained records of employee attendance and leave balances.
- Maintained accurate inventory records of office supplies and equipment.
- Performed data entry tasks into various databases as needed.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Supported office clerical functions using word processing and other software, email and office machines.
Education
Some College (No Degree) - General A.A
Valencia College
Orlando, FLHigh School Diploma -
Lake Howell High School
Winter Park, FL05.2012
Skills
- Store Opening and Closing
- Staff Supervision
- Scheduling Coordination
- Employee Coaching
- Budgeting and cost control
- Strategic Planning
- Inventory Control
- Customer experience
- Hiring and Training
- Customer Service and Engagement
- Work Planning and Prioritization
- Team Building and Leadership
- Cash auditing
- Stock Rotations
- POS systems operations
- Display Setup
- Problem-Solving
- Inventory counting
- Records Maintenance
- Incident Reports
- Attention to Detail
- Engaging personality
- Training and mentoring
- Creative solutions
- Customer engagement
- Sales
- Parts & Services
References
David Mahaffey Assistant Store Manager
(407)222-7043
Brandon Gerson Store Associate
(407)284-0871
Stephanie Breaux Assistant Store Manager
(678)665-2731
Languages
Spanish
Professional Working
Timeline
Sleep Guide(customer Service Representative)
Saatva
09.2024 - Current
Assistant Store Manager
Aldi
07.2017 - 09.2024
Retail Salesperson
Harbor Freight
12.2016 - 04.2018
Cashier
Dollar Tree
11.2014 - 07.2017
Office Clerk
Alpha Home Health Solutions
02.2014 - 05.2015
High School Diploma -
Lake Howell High School
Some College (No Degree) - General A.A
Valencia College