David Grimm
Albuquerque
Summary
Hardworking truck unloader proficient in forklift operation and comfortable lifting several pounds. Successful in moving freight, stock and other materials to and from storage or production areas and unloading docks and delivery vehicles. Adept at accurately recording and sorting cargo before unloading and loading.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
Albuquerque
05.2025 - Current
- Resolved customer complaints through active listening and effective solutions, leading to improved customer satisfaction.
- Assisted customers with inquiries and provided product information across multiple communication channels to enhance customer experience.
- Answered customer inquiries and delivered accurate product and service information, facilitating informed purchasing decisions.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Trained new staff on company policies, procedures, and best customer service practices.
Sales Associate
Dunn-Edwards
06.2023 - 04.2024
- Organized racks and shelves to enhance store visual appeal and promote merchandise effectively.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to foster loyalty and enhance shopping experience.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Cultivated relationships with customers to drive repeat business.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Ensured customer satisfaction through prompt and effective communication, addressing any concerns or issues efficiently.
- Adhered to environmental regulations by properly disposing of hazardous materials and maintaining ventilation equipment.
- Contributed to increased workflow efficiency by managing inventory levels and ordering supplies as needed.
- Custom mixed colors to match customers' desired color.
Sales Associate
Ettin Games And Hobbies
07.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Driver Helper
Shamrock Foods
01.2022 - 11.2022
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Lifted and carried packages weighing up to 150 pounds.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Displayed very good communication and customer service skills.
Transfer Driver
Uhaul Moving And Storage
07.2021 - 12.2021
- Demonstrated excellent navigation skills, using GPS systems to efficiently navigate complex routes.
- Coordinated with warehouse staff to load and unload vehicles safely, minimizing the risk of damage to goods.
- Provided timely updates on delivery progress, enabling effective adjustments in response to unforeseen challenges or obstacles.
- Assisted in training new drivers on company procedures, route optimization techniques, and safety guidelines to ensure smooth integration into the team.
- Maintained vehicle safety through regular inspections, addressing any issues promptly.
- Managed paperwork effectively, ensuring all documentation was completed accurately and submitted on time.
Sales Associate
Dollar Tree
01.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted customers in selecting paint colors and products for their projects.
- Maintained knowledge of product lines and promotions to enhance customer service.
- Operated point-of-sale system accurately during transactions and returns.
Education
High School Diploma -
Technology Leadership High School
Albuquerque, NM06-2020
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Skills
- Heavy Lifting
- Forklift Operation
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Cash Register Operation
- Customer Service
- Sales floor organization
- Store Organization
- Store Opening and Closing
- Sales expertise
- Cash Register Operation
- Multi-tasking strength
- Problem-solving skills
- Time Management
- Customer Service
- Sales expertise
- Store Opening and Closing
- Store Organization
- Sales floor organization
Timeline
Customer Service Representative
Uhaul Moving And Storage
05.2025 - Current
Sales Associate
Dunn-Edwards
06.2023 - 04.2024
Sales Associate
Ettin Games And Hobbies
07.2022 - 02.2023
Driver Helper
Shamrock Foods
01.2022 - 11.2022
Transfer Driver
Uhaul Moving And Storage
07.2021 - 12.2021
Sales Associate
Dollar Tree
01.2020 - 07.2021
High School Diploma -
Technology Leadership High School