Isaiah Sanchez
West Valley City
Summary
Reliable worker with strong mechanical aptitude and a willingness to learn. Motivated Construction Laborer adept at interpreting blueprints and following verbal instructions from management staff.
Experienced food handler with experience in positive customer relations and food preparation, Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cowtown Skateboards
11.2021 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Executed visual merchandising strategies to attract customers and drive sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
- Liaised between clients and vendors and maintained effective lines of communication.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Fedex
Fed Ex
05.2021 - 10.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Package Handler
Amazon
11.2020 - 02.2021
- Labeled packages according to instructions provided on work orders.
- Assembled, sealed and loaded packages into correct trucks.
- Sorted items according to its destination.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Loaded, unloaded and sorted cargo as part of accurate and efficient Timeframe shipments.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Attached identifying tags to containers to mark with identifying shipping information.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
Cook
Spedelli's
10.2019 - 11.2020
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Verified proper portion sizes and consistently attained high food quality standards.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Communicated closely with Job titles to fully understand special orders for customers, including those with food allergies and gluten intolerance.
- Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
- Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
General Laborer
Xcel General Contracting
07.2019 - 10.2019
- Participated in safety seminars.
- Followed written instructions to construct various types of equipment.
- Carefully cut PVC and steel according to specifications, which in turn reduced wasteful spending.
- Helped with construction of hospitals, schools, and commercial office buildings.
- Generated daily productivity records and assisted senior leadership during executive decision-making processes.
- Read work orders or received oral instructions to determine work assignments and equipment and materials needed.
- Guaranteed on-time and under-budget deliverables by strategically managing Number projects per Timeframe.
- Multi-tasked on heavy equipment, including forklifts and improved project completion times.
- Accurately read blueprints and job specifications to plan completion of each job.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
- Loaded, unloaded and moved material to and from storage and production areas.
- Worked alongside staff to discuss and implement best practices and exceed team objectives.
Dock Worker
Estes Express Lines
12.2018 - 03.2019
- Prevented load shifting or damage by using bracing and strapping techniques.
- Loaded, unloaded and sorted cargo as part of accurate and efficient [Timeframe] shipments.
- Prepared pallets of boxes to support easy transportation.
- Managed efficient transportation of over [Number] [Type] materials each day across [Location].
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified data integrity and accuracy.
Cook Helper
Tito’s taco stand
08.2018 - 09.2018
- Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
- Communicated with customers by telephone or in person to take or enter orders or obtain information to assist in solving customer complaints.
- Cleaned and washed all utensils, preparation equipment cutting boards and counters.
- Pierced, smelled and tasted food to check for doneness and quality.
- Prepared and served over [Number] nutritious meals each day.
Laborer
Jose
06.2018 - 07.2018
- Removed damaged tile, brick and mortar.
- Maintained compliance with company standards to perform all maintenance activities.
- Followed company procedures to maintain work environment in a neat and orderly condition.
- Applied caulk, sealants and other agents to installed surfaces.
- Prepared and cleaned construction sites by removing debris.
Martinez Construction
Joe
05.2017 - 09.2017
- Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
- Safe and efficient operation of [type of machinery] .
- Accurately read, understood, and carried out written instructions.
- Prepared and cleaned construction sites by removing debris.
- Manually carried roofing materials up ladders.
Education
High School Diploma - undefined
K12
Utah2013
Skills
- Heavy equipment operation
- Safety and compliance
- Construction management
- Roofing
- Residential construction
- New construction and renovation
- Strong written and verbal communication skills
- Start to finish home construction
- Fast learner
- Possesses a reliable vehicle
- Capable of heavy lifting
- Effective at multi-tasking
- Works well independently
- Good communication skills
- Self-motivated
- Food assembly
- Organized
- Heavy lifting
- Product assembly
- Team building
- Public relations
- Equipment maintenance
- Food running
- Interpersonal and written communication
- Problem-Solving
- Team Building and Leadership
- Work Prioritization
- Positive and Constructive Feedback
- Handling Escalations
- Team Development
- Account Authorizations
- Continuous Improvement
- Issue Resolution
- Account Management
- Escalation management
- Sales proficiency
- Expertise in sales
- New Hire Training
- Product Merchandising
- Guest Services
- Drawer management
- POS System Operation
- Product Knowledge
- Retail Merchandising
- Customer Satisfaction
- Cash Management
- Cash handling expertise
- Financial shortage analysis
- Patience and composure
- Reliability and punctuality
- POS Systems
- Customer Assistance
- Drawer balancing
- Refunds and exchanges
- Policies and Procedures
- Creative Thinking
Accomplishments
- Customer Satisfaction
Achieved high customer satisfaction for professional installation of [equipment].
Timeline
Customer Service Representative
Cowtown Skateboards
11.2021 - 05.2024
Fedex
Fed Ex
05.2021 - 10.2021
Package Handler
Amazon
11.2020 - 02.2021
Cook
Spedelli's
10.2019 - 11.2020
General Laborer
Xcel General Contracting
07.2019 - 10.2019
Dock Worker
Estes Express Lines
12.2018 - 03.2019
Cook Helper
Tito’s taco stand
08.2018 - 09.2018
Laborer
Jose
06.2018 - 07.2018
Martinez Construction
Joe
05.2017 - 09.2017
High School Diploma - undefined
K12
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