Josue Herrera
El Paso,TX
Summary
Adept at navigating challenging conditions, I enhanced safety and efficiency at Swift Transportation by leveraging my CDL A expertise and problem-solving skills. Recognized for exceptional customer service, I foster teamwork and ensure timely deliveries, maintaining a clean driving record. My bilingual fluency and ability to manage stress set me apart in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tmoblie
08.2014 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Transit Bus Driver
Sethra
07.2024 - Current
- Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
- Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Maintained a clean and comfortable bus environment for improved rider experience.
- Ensured safety of all passengers by adhering to strict driving regulations and guidelines.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Handled conflicts between riders diplomatically, promoting a peaceful atmosphere onboard the bus.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
- Provided passenger assistance, collected fares and offered schedule and route information.
CDL A OTR Driver
Swift Transportation
09.2019 - 07.2024
- Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
- Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
- Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
- Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
- Coordinated closely with dispatchers to address any issues that arose during trips such as schedule changes, breakdowns, or emergency situations.
- Adhered to all federal regulations and company policies, resulting in a clean driving record with no violations or accidents.
- Promoted a positive company image through courteous interactions with customers, fellow drivers, and the public while on the road.
- Performed minor repairs on trucks when necessary to minimize downtime during long hauls.
- Maintained accurate records of deliveries, hours of service, and fuel expenses for efficient reporting to management.
- Received recognition for exceptional customer service by providing prompt and courteous deliveries at every stop.
- Manifested attention to detail in verifying order accuracy before departure, avoiding costly errors and delays due to incorrect shipments.
- Safeguarded transported goods by maintaining a high level of security and vigilance during overnight stops or extended layovers.
- Enhanced fuel efficiency by maintaining proper tire pressure and practicing conservative driving techniques to reduce idle time.
Construction Worker
Cummins
06.2017 - 12.2019
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
Education
CDL A Truck Driver
Swift Transportation
2019
Fabrication
Cleveland State Community College
Cleveland, TN2016
Skills
- Problem-solving
- Heavy lifting
- Construction
- Attention to detail
- Power tool operation
- Team collaboration
- Worksite safety
- Equipment operation
- Truck loading
- Team-oriented and dependable
- Material transport
- Quality control
- Welding proficiency
- Traffic routing
- Traffic direction
- Time management
- Multitasking and organization
- Machinery operation
- Physical stamina
- Manual dexterity
- Safety and compliance
- Team player
- Physical strength and stamina
- Punctual and dependable
- Material loading and unloading
- Worksite safety and maintenance
- Measurements and calculations
- Physical agility and coordination
- Heavy machinery operation
- Equipment inspection
- Forklift certification
- Dependable and reliable
- Transportation safety
- Class A commercial Driver's license
- Commercial driving
- DOT compliance
- Long-haul driving
- Route planning
- GPS and route planning
- Inclement weather driving
- Decision-making
- Route management
- Customer-oriented
- Basic computer literacy
- Accurate record keeping
- Clean MVR
- Delivery scheduling
- Tractor-trailer driving specialist
- Stress management aptitude
- Fuel efficiency maximization
- Heavy haul expert
- Trailer maintenance
- GPS navigation mastery
- Document management
- Fluent bilingualism
Certification
Welding
Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Transit Bus Driver
Sethra
07.2024 - Current
CDL A OTR Driver
Swift Transportation
09.2019 - 07.2024
Construction Worker
Cummins
06.2017 - 12.2019
Customer Service Representative
Tmoblie
08.2014 - 04.2017
CDL A Truck Driver
Swift Transportation
Fabrication
Cleveland State Community College