Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Josue Herrera

El Paso,TX

Summary

Adept at navigating challenging conditions, I enhanced safety and efficiency at Swift Transportation by leveraging my CDL A expertise and problem-solving skills. Recognized for exceptional customer service, I foster teamwork and ensure timely deliveries, maintaining a clean driving record. My bilingual fluency and ability to manage stress set me apart in dynamic environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Tmoblie
08.2014 - 04.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Transit Bus Driver

Sethra
07.2024 - Current
  • Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
  • Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
  • Drove bus to safely transport passengers over scheduled routes and authorized stops.
  • Maintained a clean and comfortable bus environment for improved rider experience.
  • Ensured safety of all passengers by adhering to strict driving regulations and guidelines.
  • Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
  • Handled conflicts between riders diplomatically, promoting a peaceful atmosphere onboard the bus.
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
  • Provided passenger assistance, collected fares and offered schedule and route information.

CDL A OTR Driver

Swift Transportation
09.2019 - 07.2024
  • Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
  • Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
  • Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
  • Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
  • Coordinated closely with dispatchers to address any issues that arose during trips such as schedule changes, breakdowns, or emergency situations.
  • Adhered to all federal regulations and company policies, resulting in a clean driving record with no violations or accidents.
  • Promoted a positive company image through courteous interactions with customers, fellow drivers, and the public while on the road.
  • Performed minor repairs on trucks when necessary to minimize downtime during long hauls.
  • Maintained accurate records of deliveries, hours of service, and fuel expenses for efficient reporting to management.
  • Received recognition for exceptional customer service by providing prompt and courteous deliveries at every stop.
  • Manifested attention to detail in verifying order accuracy before departure, avoiding costly errors and delays due to incorrect shipments.
  • Safeguarded transported goods by maintaining a high level of security and vigilance during overnight stops or extended layovers.
  • Enhanced fuel efficiency by maintaining proper tire pressure and practicing conservative driving techniques to reduce idle time.

Construction Worker

Cummins
06.2017 - 12.2019
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.

Education

CDL A Truck Driver

Swift Transportation
2019

Fabrication

Cleveland State Community College
Cleveland, TN
2016

Skills

  • Problem-solving
  • Heavy lifting
  • Construction
  • Attention to detail
  • Power tool operation
  • Team collaboration
  • Worksite safety
  • Equipment operation
  • Truck loading
  • Team-oriented and dependable
  • Material transport
  • Quality control
  • Welding proficiency
  • Traffic routing
  • Traffic direction
  • Time management
  • Multitasking and organization
  • Machinery operation
  • Physical stamina
  • Manual dexterity
  • Safety and compliance
  • Team player
  • Physical strength and stamina
  • Punctual and dependable
  • Material loading and unloading
  • Worksite safety and maintenance
  • Measurements and calculations
  • Physical agility and coordination
  • Heavy machinery operation
  • Equipment inspection
  • Forklift certification
  • Dependable and reliable
  • Transportation safety
  • Class A commercial Driver's license
  • Commercial driving
  • DOT compliance
  • Long-haul driving
  • Route planning
  • GPS and route planning
  • Inclement weather driving
  • Decision-making
  • Route management
  • Customer-oriented
  • Basic computer literacy
  • Accurate record keeping
  • Clean MVR
  • Delivery scheduling
  • Tractor-trailer driving specialist
  • Stress management aptitude
  • Fuel efficiency maximization
  • Heavy haul expert
  • Trailer maintenance
  • GPS navigation mastery
  • Document management
  • Fluent bilingualism

Certification

Welding

Fluent in Spanish

Languages

Spanish
Native or Bilingual

Timeline

Transit Bus Driver

Sethra
07.2024 - Current

CDL A OTR Driver

Swift Transportation
09.2019 - 07.2024

Construction Worker

Cummins
06.2017 - 12.2019

Customer Service Representative

Tmoblie
08.2014 - 04.2017

CDL A Truck Driver

Swift Transportation

Fabrication

Cleveland State Community College
Josue Herrera