Alyssa Cauthon
Spokane Valley
Summary
Results-driven Licensed Sales Agent with over four years in insurance, specializing in sales strategies and customer relationship management. Expertise in problem-solving enhances performance in high-pressure environments. Proven track record of building client rapport and consistently exceeding sales targets.
Overview
10
10
years of professional experience
Work History
Licensed Sales Agent
Liberty Mutual
05.2025 - Current
- Educated clients on insurance products and policy options.
- Collaborated with underwriters to assess risk and determine policy terms.
- Advised customers on the best coverage options based on their individual needs and budget.
- Analyzed customer needs and recommended appropriate personal lines insurance policies.
Auto Claims Adjuster
Liberty Mutual
08.2021 - 05.2025
- Verified details of insurance policies through diligent research.
- Explained complex regulations and policy guidelines to clarify the claims process for insured parties.
- Coordinated with appraisers, rental agencies, and repair facilities.
- Facilitated effective claim resolution by gathering critical information from relevant parties via phone, email, and written correspondence.
Assistant Manager
Mcdonalds
03.2019 - 07.2021
- Directed team assignments and verified strategy implementation in collaboration with store manager.
- Directed personnel while ensuring efficient execution of work processes.
- Engaged with customers to assess satisfaction and gather feedback on products.
- Coached and managed performance for store associates, and developed a bench of talented workers.
Shift Manager
Mcdonalds
06.2018 - 03.2019
- Performed store closing duties, including counting cash drawers, and checking all equipment for proper functioning.
- Managed cash, stock, and inventory balances accurately.
Crew Member
McDonald's
01.2016 - 06.2018
- Fostered positive customer interactions to enhance overall satisfaction.
- Partnered with team to provide efficient, accurate service.
Education
High School Diploma -
Central Valley High School
Spokane Valley, WASome College (No Degree) - Business Administration
Western Governors University
Salt Lake City, UTSkills
- Sales transaction accuracy
- Integrity in sales
- Customer service expert
- Time management
- Critical thinking
- Resilient and coachable
Timeline
Licensed Sales Agent
Liberty Mutual
05.2025 - Current
Auto Claims Adjuster
Liberty Mutual
08.2021 - 05.2025
Assistant Manager
Mcdonalds
03.2019 - 07.2021
Shift Manager
Mcdonalds
06.2018 - 03.2019
Crew Member
McDonald's
01.2016 - 06.2018
High School Diploma -
Central Valley High School
Some College (No Degree) - Business Administration
Western Governors University