Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alyssa Cervantes

Citrus Heights

Summary

Experienced in customer service, merchandise handling, and delivery. Strong proficiency in problem-solving, teamwork, and communication developed through roles at Costco, Target, Amazon, and DoorDash. Committed to maintaining personal health and efficiency while delivering exceptional service to customers and contributing positively to team dynamics.

Diligent teacher with strong background in managing after-school programs and fostering engaging learning environment. Successfully implemented educational activities that boosted student participation and development. Demonstrated effective classroom management and excellent communication skills with both students and parents.

Overview

6
6
years of professional experience
1
1
Certification

Work History

After-School Teacher

Dream Enrichment Classes
01.2025 - Current
  • Developed engaging lesson plans to enhance student learning and participation.
  • Facilitated after-school programs, promoting teamwork and social skills among students.
  • Implemented behavior management techniques to create a positive classroom environment.
  • Collaborated with parents and teachers to address student needs effectively.
  • Organized educational activities that aligned with curriculum standards and goals.
  • Evaluated student progress through assessments, adapting approaches as necessary.
  • Observed and monitored children's play activities to promote healthy, safe environment.
  • Organized and supervised games and [Type] recreational activities to promote physical, mental and social development in children.
  • Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
  • Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
  • Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
  • Monitored student attendance by collecting attendance rosters and overseeing attendance database.

Seasonal Cashier

Costco
10.2023 - 01.2024
  • Greeted and directed guests
  • Checked out guests with POS system
  • Folded clothes
  • Organized merchandise and cleaned up aisles
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash register operations, ensuring accurate cash handling and reconciliation.
  • Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
  • Collaborated with team members to maintain store cleanliness and organization standards.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Associate/Cashier

Target
11.2022 - 09.2023
  • Pushing/pulling merchandise on and off the sales floor
  • Helping guests find items and price evaluations
  • Checking guests out with POS system
  • Processed customer transactions accurately and efficiently at checkout stations.
  • Assisted in managing cash registers, ensuring proper cash handling procedures were followed.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Trained new associates on register functions and customer service best practices.
  • Monitored inventory levels at checkout and communicated needs to management effectively.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Restocked and organized merchandise in front lanes.
  • Reviewed new promotions and monitored price changes.
  • Kept work area clean, organized, and well-stocked with necessary supplies for smooth daily operations.

Warehouse Associate

Amazon
02.2022 - 10.2022
  • Organized items into correct compartments
  • Built pallets and stacking inventory
  • Used manual and electric pallet jacks to carry pallets to correct area
  • Operated forklifts and pallet jacks to efficiently move goods within warehouse.
  • Managed inventory accuracy through regular cycle counts and system updates.
  • Collaborated with team members to ensure timely order fulfillment and shipping processes.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.

Delivery Driver

DoorDash
02.2021 - 12.2021
  • Delivered variety of items to customers in surrounding area
  • Exercised excellent customer service
  • Delivered food orders promptly, ensuring optimal customer satisfaction and service quality.
  • Navigated delivery routes efficiently using GPS technology to minimize delays.
  • Communicated effectively with customers regarding order status and potential issues.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Cashier

Burlington
07.2019 - 12.2020
  • Organized and stocked merchandise
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Performed friendly customer service skills to help guests
  • Processed transactions efficiently using point-of-sale systems to ensure customer satisfaction.
  • Maintained accurate cash handling procedures to minimize discrepancies during shift changes.

Education

American River College
07.2025

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El Sereno High School
12.2018

Skills

  • Classroom management
  • Activity planning
  • Skills development
  • Student monitoring
  • Special education
  • Student engagement
  • Physical education
  • Curriculum implementation
  • Teacher Aid Experience
  • CPR Certified

Certification

  • BLS provider
  • American Heart Association
  • CPR Certified

Languages

English (fluent)

Timeline

After-School Teacher

Dream Enrichment Classes
01.2025 - Current

Seasonal Cashier

Costco
10.2023 - 01.2024

Associate/Cashier

Target
11.2022 - 09.2023

Warehouse Associate

Amazon
02.2022 - 10.2022

Delivery Driver

DoorDash
02.2021 - 12.2021

Cashier

Burlington
07.2019 - 12.2020

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El Sereno High School

American River College

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