ALYSSA CHAPMAN
Tallahassee
Summary
High-energy individual with a talent for multitasking and excelling under pressure. Customer-focused and dedicated to maintaining high standards. Experienced in scheduling, appointment management, product sales, and providing excellent customer service. Proficient in customer relationship management to ensure satisfaction and retention, using persuasive communication to increase sales and loyalty. Demonstrated success in collaborating with team members to achieve sales targets and cultivate a positive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead Sales Associate
Hotworx 24, Infrared Fitness Studio
08.2024 - 07.2025
- - Sell memberships and meet all sales goals through prospecting and promotions.
- - Achieve retail sales goals by mastering product knowledge.
- - Educate members on using the App.
- - Provide exceptional service to motivate and engage members daily.
- - Come up with new ideas each week for social media to help engage cliental
- Assist the manager with social media engagement, promotions, and ad campaigns by offering insights and ideas to boost traffic and engagement.
- - Meet monthly prospecting requirements: submit at least 30 names and numbers and return 5 guest passes with employee initials. (B2B)
- - Update Studio Prospecting/Client tracking logs daily for better sales opportunities and commission potential, including guest follow-ups.
- - Consistently use HOTWORX® marketing tools to maximize studio traffic.
Server
Cassarianos
01.2022 - 08.2024
- Developed and maintained communication skills, customer service skills, patience, teamwork, and lastly time management skills.
- Collaborated with cross-functional teams to resolve customer issues in a timely and effective manner.
- Swiftly resolved conflict resulting in customer satisfaction 100% of the time.
- Greeted new and returning customers and developed relationships which resulted in customer loyalty.
Education
No Degree - Clinical Professions
FSU
Tallahassee, FL05-2028
Skills
- Ability to Work in a Team
- Communication
- Sales techniques
- Marketing strategies
- Ability to Multitask
- Social media marketing
- Hospitality and accommodation
- Adaptability
- Knowledge of Computer Systems
- Customer Service
- Fast Learner
- Customer engagement
Certification
EKG Certification
CPR Certification
Word Certification
Excel Certification
Timeline
Team Lead Sales Associate
Hotworx 24, Infrared Fitness Studio
08.2024 - 07.2025
Server
Cassarianos
01.2022 - 08.2024
No Degree - Clinical Professions
FSU
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