Alyssa Clair Lane
Jacksonville,USA
Summary
Alyssa C. Lane is a U.S. military veteran with over six years of experience in administrative operations, facility management, and customer service within a government environment. She currently serves as a Building Manager supporting housing operations at Marine Corps Base Camp Lejeune, where she coordinates maintenance and facility issues, conducts inspections, and works directly with leadership and residents to ensure safe and efficient living spaces. Alyssa is recognized for her strong organizational, communication, and problem-solving skills in fast-paced environments. She is currently pursuing a Bachelor’s degree in Human Resources Management and is committed to delivering effective operational and administrative support.
Overview
8
8
years of professional experience
Work History
Building Manager
ISN Corp
MCB Camp Lejeune, NC
02.2024 - Current
- Duties: Under limited supervision, assist in the comprehensive management and maintenance of government and company databases, documents, and real property assets. Key responsibilities include cataloging, indexing, identifying, and marking documents for efficient retrieval, and maintaining detailed locator records for each document to ensure precise tracking of their locations. Prepare data formats, collect and enter data into spreadsheets, and compile data to develop and produce a variety of reports, information, and documentation. Provide thorough analysis support on acquisition management, and assist with the creation of correspondence, reports, or forms from complex drafts that involve unusual or technical terms. Proofread materials to verify accuracy and perform an array of clerical duties including file maintenance, populating electronic databases, extracting and compiling metrics, answering telephones, and arranging appointments. Coordinate all on-site building operations, encompassing maintenance, alterations, cleaning, recycling, safety, environmental, and security activities. Act as a primary point of contact for receiving written or oral customer requests for service, complaints, and other issues, ensuring timely and appropriate action or resolution. Manage custodial or maintenance service calls, security concerns, coordination of emergency responses, reimbursable activities, contractor coordination, and scheduling of conference facilities, concessions, and parking.
- Investigate and determine the necessity for repairs or enhancement projects and coordinate the required repairs or projects. Analyze and monitor the impact on building systems and equipment to ensure the facility’s capability to meet customer needs. Prepare, review, and consider lifecycle condition analysis and similar assessments to integrate and quantify requirements into a comprehensive scope of work for projects. Prepare specifications for estimates and oversee repairs by contractors to all items of operating equipment and utilities, which may include electrical systems, water supply, and sewage systems, as well as repairs due to damage from fire, storms, vandalism, etc. Demonstrate proficient use of the EMH database for managing work orders and room-specific data. Directly coordinate with units to schedule and conduct inventorying of furniture, ensuring accuracy and completeness of records. Assist management in producing various detailed reports, contributing to informed decision-making and efficient operations. Ensure the provision of quality facility-related services while maintaining or lowering operational costs, thereby enhancing overall organizational efficiency and effectiveness.
- S: Loren Kirk
- P: (252)-503-2750, may contact.
- 40 hrs./w, 46,500/yr.
Reserve Human Resources Specialist (42A)
United States Army Reserve
Fort Jackson, SC
04.2024 - 10.2025
- Duties: Maintained exceptional customer service standards in a fast-paced, high volume environment, ensuring accurate handling of currency and credit transactions. Regularly assessed and recommended enhancements to policies and procedures to boost productivity and improve recruitment efforts. Conducted workplace compliance training to minimize liability risks and ensure smooth operations. Collaborated with supervisors on annual performance appraisals, maintaining consistency and adherence to established procedures. Addressed employee inquiries regarding insurance, vacation, sick leave, and passes. Controlled expenditures and conducted budget analysis to accurately forecast future needs.
- Oversaw the daily operations and logistics of living quarters, ensuring a safe, secure, and organized environment for all personnel. Regular inspections were conducted to address any issues promptly. Additionally, property inventories were managed, living quarters were assigned, checked-outs were conducted, and compliance with military standards were ensured, contributing to the overall readiness and morale of the unit.
- Consistently completed projects on time and under budget, resolving complex issues for senior leaders. Planned and executed recruitment activities for new hires using strategic staffing practices, while implementing quality control measures that reduced downtime and increased revenue. Partnered with senior leadership to develop corporate HR policies and procedures, leading to improved customer service rankings through prompt problem-solving and enhanced overall satisfaction.
- S: MSG Bennett, Chaqueena
- P: (843) 516-5463, may contact.
- 32hrs./monthy, $28,392/yr.
Human Resources Assistant GS5
Defense Health Agency
Fort Stewart, GA
05.2023 - 01.2024
- Duties: The duties involved serving as the technical consultant and acting as the point of contact for the Medical Company Commander and First Sergeant regarding questions about regulations, policies, and practices related to HR duties within the Medical Company. Responsibilities included tracking and processing leave requests, awards, personnel actions, maintaining digital and paper files, preparing documentation, and assisting with all employee administrative actions. Additionally, the role supported the overall readiness of the organization and its staff.
- Reviewed weekly HR and policy updates and coordinated HR support with the company's central HR department. Ensured organizational and staff readiness by working closely with higher headquarters and support agencies, including HR and finance departments, to synchronize HR support for the Medical Company. Maintained individual readiness to perform duties and responsibilities, ensuring a minimum of 85% compliance. Managed and tracked personnel requirements, such as personnel records reviews, and ensured the availability of HR support to the organization with accurate reporting as required by local and departmental regulations. Provided regular compliance briefings to leadership on personnel readiness requirements.
- Worked independently, multitasking and prioritizing tasks effectively. Used sound judgment when handling sensitive matters, ensured confidentiality, and protected personal information. Demonstrated dependability and reliability, continuously managing multiple tasks simultaneously while meeting established deadlines. Assisted in coordinating barracks walkthroughs with team members to ensure cleanliness and address maintenance requests for buildings assigned to the unit. Kept supervisors informed about sensitive or emerging issues and provided well-thought-out recommendations to address potential problems. Managed, processed, and tracked all incoming staff, ensuring timely processing, initiation, and routing of actions. Fostered productive and cooperative working relationships, resolving differences at the lowest level.
- S: Michael Maynard
- P: 912.435.5870 May contact.
- 40 hrs./w, 37,696/yr.
General Clerk
Patriot Enterprises
Fort Stewart, GA
03.2022 - 03.2023
- Duties: The duties involved routine interactions with internal and external customers in a professional, helpful, respectful, and courteous manner. Assisted customers with scheduling, rescheduling, and canceling initial and follow-up appointments. Responded to incoming telephone calls and determined eligibility for services provided. Ensured the completeness and proper forwarding of records to the appropriate departments. Identified gaps or inconsistencies in records and took action or conducted interviews to obtain necessary data. Proficiently used Microsoft Excel, PowerPoint, and Word, as well as HR-related databases and software programs, to review, input, query, and update data.
- Maintained files and records daily to ensure they were updated and easily accessible. Answered phone calls, took messages, or redirected calls to appropriate colleagues. Utilized office appliances, including photocopiers and printers, and computers for word processing and spreadsheet creation. Performed basic bookkeeping tasks, such as checking in for appointments and creating appointments. Assisted in office management and organizational procedures.
- S: Diane Greenwell
- P: 912.435.9060, may contact.
- 40 hrs./w, $30,412.8/yr.
Mechanical and Property Management Specialist
U.S. Army
Fort Stewart, GA
07.2018 - 02.2022
- Duties: Supervised and performed maintenance and recovery operations on light and heavy vehicles, including their associated trailers and material handling equipment. Organized documentation for vehicles requiring repairs and verified the availability of necessary parts. Planned and briefed maintenance personnel on scheduled and unscheduled tasks, ensuring effective workflow and prioritization. Used hand tools such as screwdrivers, pliers, wrenches, pressure gauges, and precision instruments, along with power tools like pneumatic wrenches, lathes, welding equipment, jacks, and hoists, to carry out repair and maintenance work.
- Conducted inspections on brake systems, steering mechanisms, wheel bearings, and other critical components to ensure proper operating condition, contributing to the overall safety and functionality of equipment. Adjusted and realigned brakes, aligned wheels, tightened bolts and screws, and reassembled equipment, ensuring everything met operational standards. Held responsibility for maintaining and securing sensitive items valued at over $2 million, ensuring proper inventory management and security protocols were followed.
- Excelled as a 91B mechanic in the Army, applying in-depth knowledge of automotive and diesel systems to execute complex maintenance and repair tasks on various vehicles and equipment. Demonstrated a strong ability to manage and coordinate multiple maintenance projects simultaneously, a skill that directly overlaps with building management, where maintaining schedules, coordinating repairs, and ensuring the security of assets are crucial. Consistently upheld high standards of safety and operational readiness, qualities essential for overseeing facility management and maintenance. Contributed significantly to the overall success of the unit by ensuring the readiness and functionality of equipment, similar to ensuring building systems are operational and compliant with safety regulations in a management role.
- Managed a fleet of over 10 vehicles, ensuring they were maintained to the highest standards and ready for deployment. Oversaw the daily operations of a busy service bay, coordinating maintenance schedules, supervising a team of technicians, and managing all related equipment and supplies. Additionally, took charge of a barracks, ensuring the living quarters and surrounding areas were well-maintained, secure, and conducive to a positive living environment. This role required a blend of technical expertise, organizational skills, and leadership to keep both the vehicles and the properties running smoothly. Conducted check-ins and check-outs, and thorough inventories of barracks furnishings.
- S: Shane Payne
- P: 912.435.2012 May contact.
- 40 hrs./w, $30,036/yr.
Education
Human Resources Management
American Public University
WV09-2026
High School Diploma - undefined
Collins Hill High School
Suwanee, GA05-2018
Skills
- Building inspections
- Property maintenance
- Maintaining equipment
- Coordinating repairs
- Maintenance planning
- Equipment operations
- Maintenance scheduling
- Tenant relations management
- Overseeing building security
- Project management
- Customer service and support
- Property management
Other Information
I certify that I can type 50+ words per minute and that the information within this resume is accurate. Working knowledge of office devices and processes. Proficient in good organizational and multitasking abilities. Excellent communication skills.
Military Awards
07/18 Army Commendation Medal, Army Good Conduct Medal, National Defense Service Medal, Army Service Ribbon
Timeline
Reserve Human Resources Specialist (42A)
United States Army Reserve
04.2024 - 10.2025
Building Manager
ISN Corp
02.2024 - Current
Human Resources Assistant GS5
Defense Health Agency
05.2023 - 01.2024
General Clerk
Patriot Enterprises
03.2022 - 03.2023
Mechanical and Property Management Specialist
U.S. Army
07.2018 - 02.2022
High School Diploma - undefined
Collins Hill High School
Human Resources Management
American Public University