Alyssa Coada
Chesterfield,VA
Summary
Results-oriented Deli Associate experienced in deli operations and customer service. Achieved compliance with health and food safety standards through effective packaging, weighing, and labeling of deli products. Focused on enhancing product freshness and presentation by managing inventory and collaborating with team members to deliver a positive customer experience.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Pharmacy Technician in Training
CVS Health
Chesterfield, VA
2023.10 - 2023.11
- Achieved high data-entry accuracy in processing new patient profiles, entering prescription details, and managing medical histories in a pharmacy database.
- Facilitated filling process by accurately counting medications, preparing labels, and packaging prescription vials with attention to detail.
- Executed daily inventory management tasks, unpacking drug orders, rotating stock using the FIFO method, and organizing shelves to ensure optimal product availability.
- Collaborated with senior technicians to learn the resolution process for insurance rejections, copay discrepancies, and third-party billing issues.
- Managed front-end and drive-thru customer service lanes, validating patient identification, answering pickup inquiries, and upholding strict HIPAA privacy standards.
- Completed rigorous on-the-job training modules and store onboarding protocols to master foundational pharmacy operations under the direct supervision of a licensed pharmacist.
Deli Associate
Walmart
, Virginia
2022.10 - 2023.10
- Provided fast, friendly, and attentive customer service at the hot food bar and service counters, taking precise orders and preparing custom requests.
- Packaged, weighed, and correctly labeled premium meats, cheeses, and hot meals using digital scales and barcode printers.
- Ensured compliance with health and food safety standards by sanitizing preparation surfaces, monitoring temperatures of heating/cooling cases, and tracking product expiration dates.
- Organized and rotated deli inventory, party trays, and grab-and-go items to enhance presentation and ensure product freshness.
- Stocked, arranged, and rotated deli inventory, party trays, and grab-and-go items to optimize presentation and guarantee product freshness.
- Coordinated with front-end and bakery team members to efficiently manage high-volume customer rushes and reduce food waste.
Overnight Stocker
Walmart
, Virginia
2021.02 - 2022.10
- Unpacked, stocked, and organized products onto shelves according to corporate layout guidelines (modulars), ensuring 100% accurate price-tag alignment.
- Processed and sorted massive volumes of inbound overnight freight, efficiently transporting merchandise from the backroom to the sales floor.
- Maintained inventory integrity by zoning (facing) products, clearing empty cardboard, and organizing overstock in backroom to ensure optimal product availability.
- Maintained inventory integrity by zoning (facing) products forward, clearing empty cardboard, and organizing overstock items in the backroom.
- Executed inventory rotation methods, checking expiration dates and removing expired merchandise to reduce waste and enhance product freshness.
- Operated heavy store equipment, including manual and electric pallet jacks, safely navigating tight spaces while adhering to OSHA and company safety standards.
Cashier and Customer Service
Walmart
, Virginia
2019.06 - 2021.02
- Processed customer transactions efficiently
- Operated touch-screen POS cash registers swiftly and accurately while maintaining a 99% cash drawer accuracy rate.
- Welcomed thousands of customers daily with a friendly attitude, while ensuring a fast and pleasant checkout experience.
- Processed cash, credit, debit, gift cards, and mobile payments securely while strictly following store security policies.
- Answered customer inquiries about product locations, prices, and promotions, enhancing overall shopping experience.
- Resolved complex customer complaints, pricing disputes, and service issues with patience and professionalism.
- Processed customer merchandise returns, exchanges, and tracking refunds while strictly adhering to store policy.
- Assisted customers with financial services, including money orders, bill payments, and money transfers.
- Communicated effectively with department managers and floor associates to coordinate quick price checks and item restocks.
Education
Certificate - People And Business Leadership Essential
Bellevue University
Bellevue, NE 2023.03 - 2023.05
High school diploma -
Cosby High School
VirginiaSkills
- Pharmacy technician
- Pharmaceutical knowledge
- Prescription processing
- Medication management
- Patient support
- Pharmacy systems
- Appointment scheduling
- Documentation review
- Data entry
- Inventory control
- Quality control
- Organizational skills
- Microsoft Office
- Windows
- Cash register operation
- Cash handling
- Deli associate
- Delivery driver experience
- Stocking
- Front desk
- Vital signs
- Analysis skills
- Effective communication
- Customer service
- Customer support services
- Relationship management
- Phone etiquette
- Teamwork
- Leadership
- Supervisory skills
- Team management
- Time management
- Administrative skills
- Prescription processing
- Medication management
- Billing services
- Pharmacy systems
Certification
People and business leadership certification, Driver's License, Pallet Jack Certification
Timeline
Pharmacy Technician in Training
CVS Health
2023.10 - 2023.11
Certificate - People And Business Leadership Essential
Bellevue University
2023.03 - 2023.05
Deli Associate
Walmart
2022.10 - 2023.10
Overnight Stocker
Walmart
2021.02 - 2022.10
Cashier and Customer Service
Walmart
2019.06 - 2021.02
High school diploma -
Cosby High School