Alyssa Coleman
Beltsville,MD
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals. Very easy to train, fast learner with any job that I encounter.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Sales Representative
T-Mobile
Beltsville, MD
09.2022 - Current
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Documented customer interactions using SalesForce to capture data in processing system.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Guest Service Representative
Target
Silver Spring, MD
09.2021 - 09.2022
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Collected room deposits, fees and payments.
- Implemented and developed customer service training processes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided ongoing guest service.
- Maintained up-to-date knowledge of product and service changes.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Office Assistant/Cashier Team Lead
Dollar General Market
Clarksville, VA
04.2021 - 07.2022
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Answered customer questions and helped find specific items.
- Facilitated and logged store opening, closing and shift changes.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Operated POS cash register and equipment to collect payments.
- Trained team members on cash register operation and cash handling.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Checked personal identifications during alcohol and tobacco sales.
- Received and processed customer payments.
- Updated reports, managed accounts and generated reports for company database.
- Maintained computer and physical filing systems.
- Evaluated employee records and productivity and submitted evaluation reports.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Education
High School Diploma -
Paint Branch High School
Burtonsville, MD 03.2017 - 06.2020
Skills
Interpersonal communication skills
Account servicing
Customer Relations
Problem solving strength
Performance improvement
Sales expertise
Professional demeanor
Office administration
Customer/Client relations
Documentation and reporting
Technical Support
Sorting and labeling
Organization skills
Telephone skills
Administrative support
Verbal and written communication
Scheduling
Time management
Office management
Records management
Timeline
Sales Representative
T-Mobile
09.2022 - Current
Guest Service Representative
Target
09.2021 - 09.2022
Office Assistant/Cashier Team Lead
Dollar General Market
04.2021 - 07.2022
High School Diploma -
Paint Branch High School
03.2017 - 06.2020