Customer Service RepresentativeInvestigation SpecialistResearch OfficerChat Support Representative
Work Type
Full TimePart Time
Location Preference
RemoteHybrid
Location:
Meridian, IDBoise, IDNampa, ID
Open to relocation:
No
Minimum Desired Compensation
$20/hr
Important To Me
Work from home optionCompany Culture
13
years of professional experience
Dynamic professional with expertise in liability research, exceptional customer service, operational management and compliance within varying industries. This experience shown via a proven track record in report generation and meticulous record keeping, coupled with strong problem-solving abilities. Recognized for enhancing team efficiency and delivering exceptional customer service while maintaining a positive attitude in high-pressure environments.
Work History
Liability Research Agent
3 Years 8 Months
Four Pillars Research and Investigation | 03.2023 - Current
Conducted background research and gathered evidence for investigative case files.
Reviewed records, reports, and public sources to support factual findings.
Prepared concise research summaries for internal review and client reporting.
Checked data accuracy across multiple sources to maintain reliable documentation.
Worked with investigators to clarify requirements and prioritize research tasks.
Applied quantitative and qualitative research methods matched to project objectives.
Dispatch Manager
1 Year 6 Months
Showcase Limousine and Private Car Service | 08.2021 - 02.2023
Coordinated chauffeur assignments, matching trip requests with driver availability and vehicle type.
Monitored reservations, flight schedules, and traffic conditions to adjust dispatch timing.
Communicated service updates to chauffeurs and clients to resolve delays and route changes.
Resolved transportation issues quickly, including cancellations, missed pickups, and last-minute changes.
Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Reported to management operational activities and maintained current records.
Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
Optimized resource allocation to minimize costs while maintaining high service levels.
Maintained detailed dispatch records for billing, trip confirmation, and operational reporting.
Compliance Specialist
2 Years 8 Months
Americor Funding | 09.2018 - 05.2021
Reviewed client files for regulatory compliance and accurate documentation.
Ensured adherence to state, federal, and internal compliance requirements.
Documented findings and escalated issues for timely corrective action.
Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
Performed quality control reviews of all loan packages to check adherence with federal and state regulatory requirements.
Supported and trained customers on compliance-related issues.
Identified gaps in existing compliance processes and recommended updates.
Maintained up-to-date knowledge of applicable laws and regulations.
Server / Shift Supervisor
4 Years 3 Months
Red Robin | 01.2014 - 04.2018
Greeted guests promptly and delivered attentive table service throughout dining experience.
Presented menu options, answered ingredient questions, and recommended items based on guest preferences.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Maximized table turnover rate by managing reservations and seating arrangements.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Enhanced team efficiency, collaborating effectively in high-pressure settings.
Managed inventory of dining supplies to prevent shortages during service.
Education
Associate of Science - Business Administration
Portland Community College | Portland, OR | 08.2016
Liability Claims Adjuster, Commercial General Liability Adjuster and Liability Claim Supervisor at Erie InsuranceLiability Claims Adjuster, Commercial General Liability Adjuster and Liability Claim Supervisor at Erie Insurance
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC