Work Preference
Professional Summary
Overview
Work History
Education
Timeline
Open To Work

Alyssa Collins

Four Pillars Research and Investigation
Meridian,ID
Alyssa Collins

Work Preference

Job Search Status:

Open to work

Desired Job Title

Customer Service RepresentativeInvestigation SpecialistResearch OfficerChat Support Representative

Work Type

Full TimePart Time

Location Preference

RemoteHybrid

Location:

Meridian, IDBoise, IDNampa, ID

Open to relocation:

No

Minimum Desired Compensation

$20/hr

Important To Me

Work from home optionCompany Culture
13
years of professional experience

Dynamic professional with expertise in liability research, exceptional customer service, operational management and compliance within varying industries. This experience shown via a proven track record in report generation and meticulous record keeping, coupled with strong problem-solving abilities. Recognized for enhancing team efficiency and delivering exceptional customer service while maintaining a positive attitude in high-pressure environments.

Work History

Liability Research Agent

3 Years 8 Months
Four Pillars Research and Investigation | 03.2023 - Current
  • Conducted background research and gathered evidence for investigative case files.
  • Reviewed records, reports, and public sources to support factual findings.
  • Prepared concise research summaries for internal review and client reporting.
  • Checked data accuracy across multiple sources to maintain reliable documentation.
  • Worked with investigators to clarify requirements and prioritize research tasks.
  • Applied quantitative and qualitative research methods matched to project objectives.

Dispatch Manager

1 Year 6 Months
Showcase Limousine and Private Car Service | 08.2021 - 02.2023
  • Coordinated chauffeur assignments, matching trip requests with driver availability and vehicle type.
  • Monitored reservations, flight schedules, and traffic conditions to adjust dispatch timing.
  • Communicated service updates to chauffeurs and clients to resolve delays and route changes.
  • Managed daily dispatch workflow, prioritizing urgent bookings and maintaining schedule accuracy.
  • Resolved transportation issues quickly, including cancellations, missed pickups, and last-minute changes.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Reported to management operational activities and maintained current records.
  • Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
  • Optimized resource allocation to minimize costs while maintaining high service levels.
  • Maintained detailed dispatch records for billing, trip confirmation, and operational reporting.

Compliance Specialist

2 Years 8 Months
Americor Funding | 09.2018 - 05.2021
  • Reviewed client files for regulatory compliance and accurate documentation.
  • Ensured adherence to state, federal, and internal compliance requirements.
  • Documented findings and escalated issues for timely corrective action.
  • Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
  • Performed quality control reviews of all loan packages to check adherence with federal and state regulatory requirements.
  • Supported and trained customers on compliance-related issues.
  • Identified gaps in existing compliance processes and recommended updates.
  • Maintained up-to-date knowledge of applicable laws and regulations.

Server / Shift Supervisor

4 Years 3 Months
Red Robin | 01.2014 - 04.2018
  • Greeted guests promptly and delivered attentive table service throughout dining experience.
  • Presented menu options, answered ingredient questions, and recommended items based on guest preferences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Managed inventory of dining supplies to prevent shortages during service.

Education

Associate of Science - Business Administration

Portland Community College | Portland, OR | 08.2016

Timeline

Liability Research Agent

Four Pillars Research and Investigation
03.2023 - CurrentRead More

Dispatch Manager

Showcase Limousine and Private Car Service
08.2021 - 02.2023Read More

Compliance Specialist

Americor Funding
09.2018 - 05.2021Read More

Server / Shift Supervisor

Red Robin
01.2014 - 04.2018Read More

Portland Community College

Associate of Science from Business Administration
Read More
Alyssa Collins