Uriahia Schloss
Lockport,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Other Party Liability agent
Highmark Health
04.2023 - Current
- Responds to and resolves inquires from subscribers, members, providers, facilities, groups, other plans and other departments
- Communicates and interacts with internal and external customers in a clear, unambiguous, concise, professional and empathetic fashion
- Handles all inquiries and services incoming and outbound calls and correspondence
- Considers all aspects or elements in a logical manner; considers contractual provisions and options to resolve inquiry
- Utilizes and interprets appropriate reference materials and other necessary resources in responding to inquires
- Pursues, researches, tracks and follows up on information regarding claim benefits, eligibility and all other aspects of business
- Builds files in COB module and Facets, updates systems to reflect accurate information
- Processes and adjusts claims for all Opl business but maintain knowledge of all possible processing
- Performs related clerical duties
- Maintains confidentiality and adheres to HIPAA regulations
- Delivers customer service in a professional, polite and efficient manner.
Consumer Service Representative
Firstsource Advantage LLC
09.2022 - 04.2023
- Handle inbound calls from clients with business or consumer cards
- Helping clients with payment program options if need be
- Help clients complete general maintenance on accounts and referring clients to proper channels for optimal customer satisfaction
- Memorizing state and federal payment laws to ensure fair and proper handling accounts
- Memorizing various company procedures and polices and adhering to them
- Explaining said policies to customers if needed
- Usage of microsoft word,access and excel as needed
- Assisted customers with a warm and professional attitude
- Processed refunds, customer transactions
- Assisted customers with questions
- Handled emails, inbound calls, and outbound calls
- Monitored and tracked complaints
- Handled billing issues and payment inquiries.
Supervisor
Tim Hortons
02.2017 - 06.2020
- Managed a team of various ages in a high paced environment
- Dealt with customer questions and concerns
- Helped with creating schedules, hiring and training new team members
- Handled inventory and ordering for the store
- Managed money and deposits for my shift
- Created work schedules
- Counted nightly register and cash totals
- Regularly supervised a crew of 15 or more employees
- 3 years of supervisory experience
- Managed day to day production, sales and operations
- Opened and closed store
- Inventory management
- Oversaw hiring, training and interviewing.
Education
GED -
Orleans/Niagara BOCES Community Education Center
Lockport, NY06.2022
Skills
- Key Holder
- Onsite
- Leadership Experience (3 years)
- Food Safety Experience (5 years)
- Nannying
- Childcare
- Shift Management
- Food Preparation
- Meal Preparation
- Cleaning Experience
- Product Management
- Presentation Skills
- Team Management
- Food Handling
- Food Service
- Product Development
- Production management
- Kitchen experience
- Claims Processing
- Other Party Liability service
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Organizational Skills
- Relationship Building
- Goal-oriented mindset
- Call Management
- Service support
Certification
- ServSafe
- Food Handler Certification
Timeline
Other Party Liability agent
Highmark Health
04.2023 - Current
Consumer Service Representative
Firstsource Advantage LLC
09.2022 - 04.2023
Supervisor
Tim Hortons
02.2017 - 06.2020
GED -
Orleans/Niagara BOCES Community Education Center