Shanteria Potter
Ashford,AL
Summary
Seeking Customer Service Agent role with 6 years of experience in customer-focused positions. Skilled in inbound/outbound calls, account management, and ensuring customer satisfaction. Proven track record in supervisory roles, training staff, and inventory management.
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Collection Agent/Customer Service
MRS BPO
Taylor, USA
07.2023 - Current
- Receive inbound calls to address customer account inquiries, ensuring a clear understanding and resolution of issues
- Initiate outbound calls to customers with past-due accounts to discuss available options for maintaining account standing
- Assess customer needs to prevent accounts from entering collections, offering tailored solutions to promote financial stability
Warehouse Associate
Dothan Warehouse Freezer
08.2021 - 07.2023
- Scanned incoming products to verify their condition and expiration dates prior to clearance for further processing
- Maintained accurate inventory counts of frozen goods to uphold integrity and efficiency in supply chain management
- Conducted rigorous quality control checks to guarantee product safety and compliance with health standards before transition to subsequent stages
Shift Supervisor
KFC/Taco Bell
Dothan, USA
02.2020 - 05.2021
- Supervised and provided training for team members in various operational positions
- Maintained high levels of customer service, addressing inquiries and resolving concerns to ensure satisfaction
- Managed communication effectively by responding to customer calls and ensuring issues were addressed promptly
Shift Supervisor
Wendy's
Dothan, USA
09.2017 - 02.2020
- Supervised team members and provided comprehensive training for various roles
- Conducted nightly inventory counts to maintain accurate records of supplies
- Ensured customer satisfaction through diligent service and timely issue resolution
Education
High School Diploma -
Northview High School
Dothan, AL05.2017
Skills
- Shift Supervisor
- Crew Member
- Fast Food
- Food Service
- Key Holder
- Shift Lead
- Team Member
- Shift Management
- Supervising Experience
- Food Safety
- Food Preparation
- Cash Handling
- Assistant Manager Experience
- Restaurant Experience
- Cash Register
- Customer Service
- Sales
- Phone Etiquette
- Goal-Oriented
- Debt recovery
- Account Management
- Payment plan development
- Call center experience
Certification
- Firearms License
- Forklift Certification
Timeline
Collection Agent/Customer Service
MRS BPO
07.2023 - Current
Warehouse Associate
Dothan Warehouse Freezer
08.2021 - 07.2023
Shift Supervisor
KFC/Taco Bell
02.2020 - 05.2021
Shift Supervisor
Wendy's
09.2017 - 02.2020
High School Diploma -
Northview High School