Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Languages
Timeline
Generic
Krystal Smith

Krystal Smith

Memphis,TN

Summary


Multifaceted Lead Csr with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Lead Customer Service Representative

Circle K
01.2020 - Current
  • Operate cash registers
  • Accept different forms of payments
  • Stock
  • Inventory

Cashier

McDonald's
10.2019 - 01.2020
  • Accept different forms of payments, operate cash register, stock

Shift Leader

Krystal's
03.2018 - 09.2019
  • Open/close store on assigned shift
  • Do bank deposits
  • Oversee 3-5 other employees
  • Operate registers
  • Do inventory counts
  • Prep and cook the appropriate amount of food

Machine Operator

Washin
02.2019 - 08.2019
  • Operate and load parts into machine
  • Report defect parts to Team Lead

Cashier/Sales Associate

Walmart
10.2015 - 12.2017
  • Receive payments by cash, check, credit cards, vouchers, or automatic debits.
  • Verify/cash checks, accept/process money order payments and bill payments
  • Assist customers with cellphone purchases/activation.

Aide/Caregiver

Hickory Hill Assisted Living
04.2017 - 11.2017
  • Assist with preparing breakfast for residents
  • Clean rooms
  • Do the residents laundry
  • Do wellness checks every 30mins to an hour
  • Assist residents with showers

Cashier/Cook

Jacks family resturant
08.2014 - 09.2015
  • Issue receipts, refunds, credits, or change due to customers.
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
  • Prep food, follow guidelines of storing food in proper temp

Shift Leader

WENDY'S
06.2013 - 07.2014
  • Direct other employees through their daily routines and interact with customers to make sure they have a satisfactory experience.
  • Open and close store on scheduled days, help prepare food, inventory, make orders for the store, make bank deposits

Cook/Prep

Daves Pizza
07.2009 - 06.2013
  • Prepare speciality foods such as pizzas, sandwiches, and salads following specific methods that usually require short preparation time.

Housekeeper

The Hyatt
05.2010 - 04.2012
  • Pull lines, clean rooms, assist customers

Sales Associate

Ross Dress For Less
10.2007 - 05.2009
  • Work with customers to find what they want, answer questions about our merchandise, and recommend the right selections.

Cashier

Fred's
05.2006 - 08.2007
  • Greet customers entering establishment and receive payments by cash, check, credit cards or automatic debits

Door to Floor Sales associate

Old Navy
02.2005 - 04.2006
  • Unload items from the truck into the main store, properly arrange and store unloaded items in store

Cashier/Supervisor

Kmart - Permanently Closed
09.2002 - 02.2005
  • Receive payments by cash, check, credit cards or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers
  • Cook and package batches of food, such as hamburgers, hotdogs, which are prepared to order or kept warm until sold

Head Cashier/Supervisor

Showtime Variety
09.2000 - 08.2003
  • Open/ Close store, accept different forms of payments, train and oversee other employees, inventory, make bank deposits

Education

Ged -

Atlanta Job Corps
Atlanta, GA

Certificate in Specialized Training - Cosmetology

JF Ingram
Elmore, AL

Skills

  • Crew Member
  • Fast Food
  • Shift Lead
  • Food Service
  • Shift Supervisor
  • Customer Service
  • Key Holder
  • Team Member
  • Food Prep
  • Food Safety
  • Restaurant Experience
  • POS
  • Cooking
  • Kitchen Experience
  • Cleaning Experience
  • Upselling
  • Caregiving
  • Retail Sales
  • Food Production
  • Cashiering
  • Food Handling
  • Employee evaluation
  • Kitchen Management Experience
  • Serving Experience
  • Cash handling
  • Supervising experience
  • Merchandising
  • Leadership
  • Interviewing
  • Guest services
  • Sales
  • Restaurant management
  • Retail management
  • Store Management Experience
  • Profit & Loss
  • Time Management
  • Recruiting
  • Assistant manager experience
  • Warehouse experience
  • Manufacturing
  • Cash management
  • Communication skills
  • Hospitality
  • Teaching
  • Driving
  • Employment & labor law
  • Organizational skills
  • Customer support (5 years)
  • Computer literacy
  • Computer skills
  • Assembly
  • Team training and leadership
  • Membership renewals
  • Credit card processing
  • Database management
  • Fast learner
  • Complaint handling
  • Attention to detail

Accomplishments

  • Supervised team of 6 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

  • Certified Food Captain, Circle K - 1yr 6 months
  • Lead Customer Service Representative , Circle K - 2yrs
  • Certified Shift Leader, Krystal's Restaurant - 1 yr

Languages

English
Full Professional

Timeline

Lead Customer Service Representative

Circle K
01.2020 - Current

Cashier

McDonald's
10.2019 - 01.2020

Machine Operator

Washin
02.2019 - 08.2019

Shift Leader

Krystal's
03.2018 - 09.2019

Aide/Caregiver

Hickory Hill Assisted Living
04.2017 - 11.2017

Cashier/Sales Associate

Walmart
10.2015 - 12.2017

Cashier/Cook

Jacks family resturant
08.2014 - 09.2015

Shift Leader

WENDY'S
06.2013 - 07.2014

Housekeeper

The Hyatt
05.2010 - 04.2012

Cook/Prep

Daves Pizza
07.2009 - 06.2013

Sales Associate

Ross Dress For Less
10.2007 - 05.2009

Cashier

Fred's
05.2006 - 08.2007

Door to Floor Sales associate

Old Navy
02.2005 - 04.2006

Cashier/Supervisor

Kmart - Permanently Closed
09.2002 - 02.2005

Head Cashier/Supervisor

Showtime Variety
09.2000 - 08.2003

Certificate in Specialized Training - Cosmetology

JF Ingram

Ged -

Atlanta Job Corps

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