Alyssia Stephens
Shreveport,LA
Summary
Promoted customer loyalty and drive sales by managing efficient, service-oriented cashier teams. Experienced trainer, mentor and problem-solver with good multitasking and conflict mediation skills. Always ready to take on operational or customer challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Cashier/Customer Service Representative
Petro Truck Stops
Shreveport, LA
06.2017 - 12.2024
- Customer service
- Paperwork
- Receptionist
- Cashiering
- Drop fuel
- Weigh trucks
- Com data, efs,& fleet one etc
- Store orders
- Floor sales
- Deli
- Greeted customers and provided excellent customer service.
- Resolved discrepancies between sales floor and register information quickly.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted and balanced cashier drawers.
- Handled escalated customer service issues professionally and courteously.
- Conducted weekly inventory checks to ensure product availability for customers.
- Made change on ash register, handling payments by cash, credit, debit and personal checks.
- Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
- Identified opportunities for improving processes related to cash handling and customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Managed the checkout process by monitoring long lines and calling additional staff if needed.
- Kept informed of current promotions, exchange and refund policies, pricing structures.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Addressed customer complaints promptly while remaining professional in challenging situations.
Asst. Store Manager
CEFCO Convenience Stores
Shreveport, LA
09.2014 - 01.2016
- Customer service
- Store orders
- Stocking
- Paperwork
- Counting deposits
- Dropping deposits
- Cleaning
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Care Provider
Metropolitan Circles LLC
Shreveport, LA
09.2010 - 01.2014
- Assisting individuals in need of care
- Drove clients to doctors' appointments and social outings.
- Assessed client needs on an ongoing basis and reported any changes to the supervisor or case manager promptly.
- Built strong and trusting rapport with clients and loved ones.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Participated in recreational activities with clients including reading, playing games, going for walks or attending social events.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Supported total well-being by planning social and physical activities.
- Arrange medication and reminded patients to take each according to correct schedule.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted with daily living activities, such as bathing, dressing, grooming, toileting, and meal preparation.
- Transported patients to medical, dental and personal care appointments.
- Supported bathing, dressing and personal care needs.
- Assisted patients with daily personal hygiene.
- Maintained safety by eliminating hazards and correcting issues.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Provided personal care and companionship to elderly clients in their homes.
Education
12 -
Elysian Fields High School
Elysian Fields, TX05.2006
Skills
- ASM
- Keyholder
- Team Lead
- Sales
- Merchandising
- Word
- Customer Service
- Food Service
- Crew Member
- Planograms
Certification
Chauffeur's license, 12/01/21, 02/01/28
Timeline
Lead Cashier/Customer Service Representative
Petro Truck Stops
06.2017 - 12.2024
Asst. Store Manager
CEFCO Convenience Stores
09.2014 - 01.2016
Care Provider
Metropolitan Circles LLC
09.2010 - 01.2014
12 -
Elysian Fields High School