Veronica Christa Ligonde
Summary
To obtain a position where I can utilize my professional expertise and extensive experience in airline customer service, ensuring exceptional passenger satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Premium Customer Service Coordinator
American Airlines
Dalles
04.2022 - Current
- Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
- Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
- Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
- Assist customers with technology provided in the club(s) and/or lounge(s)
- Reserve conference rooms (e.g., 1 hour) for same-day travel requests
- Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
- Complete open or close procedures for club(s) and/or lounge(s)
- Oversee the performance and appearance standards of all agents working in club(s) and/or lounge(s)
- Oversee the scheduling for all agents working in club(s) and/or lounge(s)
- Address escalated customer issues or concerns
- Evaluate and address staffing needs based on volume and irregular operations
- Train employees regarding the operations and norms of the customer service club(s) and/or lounge(s)
- Conduct liquor inventory audit with beverage business partner
- Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar)
- Complete daily shift reports to advise and inform other coordinators of club and/or lounge activities
- Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
- Complete job-relevant training
Customer Service Coordinator
American Airlines
Miami
07.2014 - 04.2022
- Serves customers in a courteous, efficient, friendly, and professional manner. Promotes and sells air travel to the traveling public.
- Provides assistance with passenger check-in and baggage acceptance. Interprets government rules and requirements for domestic and international travel.
- Meets and dispatches aircraft within established times. Provides assistance to distressed passengers and customers.
- Protects company property and revenue. Provides for safe travel.
- Uses organizational skills to perform multiple tasks within a limited time period.
- Responds and assists during security and emergency situations.
- Follows internal/external policies and procedures. Drive and operate air stairs up to various types of aircraft in order to en-plane and de-plane passengers.
Direct Import & Export Analyst
Dyno Merchandise
Pompano
03.2009 - 07.2014
- Coordinate logistics between customers and factories during Dyno Seasonal Solutions shipping season;
- Facilitate information on weekly open orders report and shipping status reports from the factory and share information with appropriate team members.
- Determined the Export Classification Control Number (ECCN) for both the parts purchased from suppliers and the products manufacture by Dyno to ensure compliance with Export Administration Regulations (EAR)
- Assigned the Harmonized Tariff Schedule (HTS) classification code to various commodities with reference to resources, such as Harmonized Tariff Schedule of U.S.(HTSUS), General Rules of Interpretation (GRI), CROSS, Explanatory Notes, and Informed Compliance Publications
- Determined the country of origin for the products made by Dyno is based on either GSP model or NAFTA model
- Generate factories purchase orders and incorporates vendor’s manual into Direct Import Work Sheet.
- Understand all customers’ requirements for packaging, carton markings, product standards, and shipping terms.
- Verify the cost for each product; negotiate unit prices with factories if necessary.
- Coordinate scheduling with factories for factory audits and product testing
- Handle any required paperwork that must be filed with the customer for final product audits, testing and guidelines for bar coding.
- Review and validate all customers purchase orders prior to input information into AS400
- Update AS400 system as needed with updated cost and purchase order note information.
- Work with Import Broker to ensure shipment are cleared and delivered on a timely manner.
- Provide routine administrative support within sales and marketing department as needed
Education
Bachelor’s - Accounting, Business Management
Florida Atlantic University
Boca Raton, FLA.A. Degree - Business Management, Economics
Broward College
Pembroke Pines, FLSkills
- Outlook
- Microsoft Word
- Excel
- AES Direct
- AS400
- Cargowise
- ASM
- Ocean Break bulk operations
- Air importing/exporting operations
- US Customs procedures
- TSA regulations
- IATA regulations
- DOT regulations
- Harmonized Tariff Schedule (HTS)
- Export Control Classification Number (ECCN)
- Ability to perform and work under pressure
Timeline
Premium Customer Service Coordinator
American Airlines
04.2022 - Current
Customer Service Coordinator
American Airlines
07.2014 - 04.2022
Direct Import & Export Analyst
Dyno Merchandise
03.2009 - 07.2014
Bachelor’s - Accounting, Business Management
Florida Atlantic University
A.A. Degree - Business Management, Economics
Broward College