Tyler Allison
Littleton,CO
Summary
Dynamic customer service professional with proven success at FleetPride, adept at managing high-pressure situations and exceeding service expectations. Proficient in Microsoft Excel and Karmak, I excel in problem-solving and communication, consistently enhancing customer satisfaction and operational efficiency. Recognized for achieving sales targets and fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative /Customer Service Coordinator
FleetPride
Houston, TX
10.2025 - Current
- Serve as a primary point of contact for customers, handling high-volume emergency and non-emergency service calls while maintaining professionalism under pressure.
- Advise customers on repair status, estimated completion times, parts availability, and next steps, ensuring clear expectations and a positive service experience.
- Manage multiple breakdown and repair situations daily by coordinating technicians, internal teams to meet service timelines.
- Create repair estimates, open and manage repair orders, and schedule services accurately and efficiently.
- Assist with monitored technician and driver routes to prioritize workload, reduce downtime, and improve turnaround time.
- Generate and maintain sitewide Hostler reports for all branches outside of the Houston region, providing visibility into unit status and service progress.
- Generate and maintain independent Hostler reports for HOU41 , serving as a key point of accuracy and accountability for local hostler activity
- Prepare, edit, and update Hostler events by documenting time held, parts order ETAs, unit completion timelines, and technician or branch notes.
- Track units from intake through completion, proactively following up with technicians and customers to ensure timely repairs and satisfaction.
- Communicate repair details and service updates clearly to customers and technicians.
- Utilize Spread Sheets and Excel to maintain history of active service requests through completion
- Demonstrate strong multitasking, organization, and problem-solving skills in a fast-paced service environment.
- Participate in assigning on-call and after-hours technicians for coverage to support urgent service needs.
- Communicate event status updates between branches and customers to support scheduling, prioritization, and service coordination.
- Ensure data accuracy and consistency across reporting systems to support real-time operational reporting and performance tracking
- Accept service events and create corresponding work orders
Sales Representative
HomeSafe
Littleton, USA
10.2024 - 05.2025
- Achieve 300-400 outbound calls daily to homeowners and renters, consistently achieving sales of 30-40 policies per month, exceeding monthly sales targets.
- Specializing in customer retention, working with the cancellation team to re-engage clients who have previously canceled their home warranty services.
- Apply negotiation skills to retain customers, offering prorated discounts and customized solutions to meet their specific needs, enhancing satisfaction and reducing churn.
- Assess homeowners' and renters' unique needs by recommending personalized plans and coverages, such as partial plans for renters or full plans for homeowners seeking complete coverage.
- Demonstrating an in-depth knowledge of the company's warranty services and effectively explaining product offerings to prospective customers, ensuring clarity and customer understanding.
- Maintain accurate records of sales and customer interactions in the CRM system, ensuring that all client information and follow-up activities are documented.
- Collaborate with team members to share best practices and improve overall sales performance, contributing to a positive team dynamic and achieving company goals.
Automotive Key Specialist
Dent Wizard
Denver, USA
01.2023 - 01.2024
- Specializing in automotive key programming, duplication, and ignition replacement, ensuring accuracy and efficiency in key services for a wide range of vehicle makes and models.
- Perform key cutting and transponder programming using advanced diagnostic equipment, ensuring proper functionality and alignment with vehicle security systems.
- Provide on-site service for automotive locksmith needs, assisting customers with lost keys, lockouts, and ignition issues, delivering high-quality customer service and solutions.
- Troubleshoot and resolve key-related issues, including malfunctioning transponders and damaged ignitions, contributing to customer satisfaction and long-term retention.
- Collaborate with Dent Wizard's team to meet and exceed service targets, maintaining high levels of customer satisfaction through timely and effective service delivery.
- Maintain accurate records of key services performed, including part inventory, vehicle information, and customer interactions, ensuring thorough documentation for warranty and service purposes.
- Demonstrate knowledge of automotive locksmith tools and techniques, staying current on industry trends and new technologies to improve service offerings.
- Deliver excellent customer service in both mobile and in-shop environments, consistently ensuring a positive customer experience and repeat business.
Bellman
Rough Creek Lodge & Resort
Iredell, TX
10.2022 - 05.2023
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Assisted guests with luggage and transportation arrangements.
- Provided exceptional customer service to enhance guest experiences.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Delivered packages and amenities promptly to guest rooms.
- Responded to guest inquiries and requests with professionalism.
- Demonstrated knowledge of local attractions and resort services to guests.
- Responded to guest concerns and requests and quickly handled issues.
Temporary Associate
Home Depot
Sterling, USA
07.2021 - 09.2021
- Assisted customers in finding products, providing product knowledge, and resolving inquiries or issues, enhancing the overall shopping experience.
- Collaborated with team members to ensure the store's appearance and inventory levels met company standards, contributing to a positive environment for guests.
Temporary Associate
Rocky Mountain Civil Excavating
Denver, USA
01.2020 - 12.2020
- Provided timely and efficient service by fueling equipment, delivering parts, and picking up checks, supporting smooth operations for guests and colleagues.
- Demonstrated reliability and accountability in managing fueling schedules and inventory, contributing to a seamless guest experience.
Barista
Starbucks
Denver, USA
01.2018 - 12.2020
- Delivered exceptional customer service by preparing and serving beverages, taking orders, and engaging with customers to ensure a personalized experience.
- Managed high-volume orders with speed and accuracy while maintaining a friendly and welcoming atmosphere for guests.
Education
Associates - Equine Science & Business Management
Northeastern Junior College
Sterling, CO01.2021
High School Diploma -
Academy of Christian Education
Northglenn, CO01.2019
Skills
- Microsoft Office
- Outlook
- Excel
- Karmak
- Salesforce
- Google Docs
Timeline
Customer Service Representative /Customer Service Coordinator
FleetPride
10.2025 - Current
Sales Representative
HomeSafe
10.2024 - 05.2025
Automotive Key Specialist
Dent Wizard
01.2023 - 01.2024
Bellman
Rough Creek Lodge & Resort
10.2022 - 05.2023
Temporary Associate
Home Depot
07.2021 - 09.2021
Temporary Associate
Rocky Mountain Civil Excavating
01.2020 - 12.2020
Barista
Starbucks
01.2018 - 12.2020
Associates - Equine Science & Business Management
Northeastern Junior College
High School Diploma -
Academy of Christian Education