SABRINA SAUNDERS
YUREZZ HOME CENTER
Baxley,Georgia
2
years of professional experience
1
Certification
Experienced customer service and administrative professional with more than 20 years of public service experience in emergency communications, emergency medical services, customer relations, scheduling, and operations coordination. Proven ability to manage high-volume communications, maintain detailed records, solve problems under pressure, and provide exceptional service to the public. Recognized for professionalism, organization, and the ability to remain calm and effective in fast-paced environments.
Work History
Service Coordinator / Customer Service Representative
1 Year 8 Months- Coordinated service requests and warranty repairs for homeowners.
- Scheduled and dispatched contractors to complete repairs and final service work.
- Maintained communication between customers, contractors, and management.
- Managed high-volume inbound and outbound phone communications.
- Tracked service completion and maintained detailed records.
- Resolved customer concerns and service issues professionally and efficiently.
- Assisted with administrative support, scheduling, and documentation management.
- Reason for Leaving: Company ceased operations and permanently closed in June 2026.
911 Dispatcher
- Received and prioritized emergency and non-emergency calls.
- Dispatched law enforcement, fire, and EMS units.
- Maintained accurate incident and response documentation.
- Coordinated communications between multiple emergency service agencies.
- Operated multi-line phone and radio systems in high-pressure environments.
- Demonstrated sound judgment and decision-making during critical incidents.
- Provided professional and compassionate assistance to callers during emergencies
- JEFF DAVIS COUNTY 911 COMMUNICATIONS CENTER
- Approximately 10 Years Combined Experience
EMT-I (Emergency Medical Technician - Intermediate)
- Provided emergency medical care and patient assessment.
- Maintained accurate patient care documentation.
- Communicated effectively with patients, families, hospitals, and healthcare providers.
- Assisted with emergency response, patient transport, and continuity of care.
- Demonstrated professionalism and compassion in stressful situations.
- Worked collaboratively with medical personnel and emergency responders
- BRANTLEY COUNTY EMS
- Approximately 10 Years Combined Experience
Commercial Driver
- Operated commercial vehicles safely and in compliance with DOT regulations.
- Maintained delivery schedules and required documentation.
- Performed vehicle inspections and safety checks.
- Demonstrated strong organizational and time-management skills.
- Maintained a professional and safety-focused work ethic.
- CLASS A CDL DRIVER
- Approximately 2 Years Experience
Education
High School Diploma
Skills
Customer Service
Office Administration
Scheduling & Coordination
Multi-Line Phone Systems
Data Entry & Record Management
Contractor Coordination & Dispatch
Conflict Resolution
Documentation Management
Public Relations
Emergency Communications
Problem Solving
Microsoft Office
Team Collaboration
Time Management
Certification
Class A Commercial Driver License (CDL), EMT-I Certification (expired)
Personal Information
Title: CUSTOMER SERVICE AND ADMINISTRATIVE PROFESSIONAL
Timeline
Service Coordinator / Customer Service Representative
YUREZZ HOME CENTER
10.2024 - 06.2026Read More
911 Dispatcher
APPLING COUNTY 911 COMMUNICATIONS CENTER
Read More
EMT-I (Emergency Medical Technician - Intermediate)
PIERCE COUNTY EMS
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Commercial Driver
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Appling County High School
High School Diploma
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