Alyssa Colon
Lakeland ,FL
Summary
Professional insurance claims specialist prepared to excel in this role. Strong analytical skills, knowledge of liability laws, and investigative abilities. Focus on team collaboration and achieving results. Reliable and adaptable, skilled in negotiation and conflict resolution. I understand the importance of over the top customer service and the customer experience
Overview
12
12
years of professional experience
Work History
Early Settlement Bodily Injury Adjuster
USAA
11.2024 - Current
- Conduct/Investigate Liability and coverage
- Identify early settlement BI opportunities
- Manages my own claims case load
- Offer/Negotiate bodily injury settlements to claimants without attorney representation
- Coverage investigations: Property Damage excess, Unlisted vehicles, Unlisted Drivers, Ride Share, Business use
- Handled multiple inbound calls while multi-tasking working existing files
- Worked AL,FL,NC,SC,MS, and GA Claims
- Issued Coverage/liability denials to insureds, claimant, and adverse carriers
- Assist with Fraud investigations
Telephone Claims Representative 1
Geico
07.2018 - 09.2020
- Managed an inventory of claims to evaluate liability
- Conducted Liability and Coverage investigations
- Assessed Policy coverages for submitted claims, notified members of any issues.
- Established/Adjusted reserves based on necessity
- Completed coverage investigations such as Property Damage Excess, Unlisted Vehicles/drivers, Inactive policies, SIU Claims, Rideshare, and Business use
- Conducted liability investigations with disputes, multi-impact, and more than 5+ vehicles involved
- Completed recorded interviews for liability/coverage investigations
- Handled all RV claims for the company
Claims Service Representative (CSR)
Geico
06.2016 - 06.2018
- Handled high volume calls
- Filed new claims
- Determining liability in auto accidents involving 4 or less vehicles
- Evaluating losses
- Negotiating Property Damage Settlements
- Interacting with claimants, policyholders, attorneys, adverse carriers, and repair shops
- Assist with identifying/investigating fraud
- Conducted liability investigations
- Performed other duties as assigned
Credit Verifications Specialist
GC Services
06.2013 - 06.2016
- Call Center Customer Service for Verizon Wireless & Fios
- Conducted credit screenings for potential customers
- Identify Fraudulent activity
- Collecting on live and final bills
Education
No Degree - Psychology
Polk State
Lakeland, FLHigh School Diploma -
Kathleen Senior High
Lakeland, FL08-2012
Skills
- Claims investigation
- Active learning
- Exceptional communication
- Call center experience
- Strong negotiation
- Organization
- Professional telephone demeanor
- Complaint handling
- Insurance claims review
- Customer relations
- Office equipment proficiency
- Strong multi-tasking skills
Accomplishments
- Maintained 4 out of 5 overall rating
- Maintained a superior quality rating of 90% in file handling from 2023 to present, exceeding the 75% department goals
- Recognized for my excellent customer service 12x between 2020-2023
Timeline
Early Settlement Bodily Injury Adjuster
USAA
11.2024 - Current
Telephone Claims Representative 1
Geico
07.2018 - 09.2020
Claims Service Representative (CSR)
Geico
06.2016 - 06.2018
Credit Verifications Specialist
GC Services
06.2013 - 06.2016
No Degree - Psychology
Polk State
High School Diploma -
Kathleen Senior High
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