Breanna Perez
San Antonio
Summary
Skilled Bodily Injury Adjuster with comprehensive background in insurance claims resolution and investigation. Strong ability to negotiate fair settlements, interpret legal documents and manage multiple cases simultaneously. Proven track record of building trusting relationships with clients and colleagues while ensuring adherence to industry regulations. Effectively reduced company liabilities through efficient case management and thorough investigations. Proficient in LexisNexis, ISO MedFlow (AIS), and Guidewire.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bodily Injury Adjuster
USAA
San Antonio
06.2025 - Current
- Adjusts non-represented soft tissue bodily injury claims.
- Investigates loss details, determines liability, evaluates medical documentation, and adjudicates claims within authority and compliance standards.
- Investigates and identifies UM/UIM exposure.
- Manages assigned caseload efficiently, ensuring timely updates to claimants and all involved parties.
- Collaborates with vendors and internal teams to ensure timely and fair claims resolution.
- Delivers exceptional member service by setting accurate expectations and maintaining proactive communication.
- Applies advanced knowledge of coverage evaluation, loss assessment, and state laws to ensure accurate reserving and financial decision-making.
- Ensures compliance with internal risk management and regulatory standards.
Bodily Injury Adjuster
Allstate
San Antonio
06.2023 - 06.2025
- Adjust attorney-involved and non-represented soft tissue bodily injury claims, determining fair claim values and negotiating settlements.
- Investigated liability, evaluated medical records, and determined coverage limits for single or multiple claimants.
- Set and updated reserves with clear documentation of rationale for soft tissue claims.
- Negotiated and settled claims in accordance with company best practices and regulatory requirements.
- Maintained detailed documentation throughout the claim lifecycle, ensuring transparency and compliance.
Bodily Injury Adjuster
Fred Loya
San Antonio
01.2022 - 01.2023
- Adjusts non-attorney involved soft tissue bodily injury claims.
- Identifies, confirms, and makes coverage decisions on soft tissue claims.
- Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.
Desk Adjuster
ALLCAT
San Antonio
06.2021 - 01.2022
- Partnered and/or directed vendors and internal business partners to facilitate timely claims resolution.
- Collaborated and supported team members to resolve issues and identify appropriate matters for escalation.
- Managed workload surges during CAT operations as needed.
- Assisted with peer/new hire development as a mentor and a source of information.
Education
General Studies -
Northwest Vista College
San Antonio06.2018
General Studies -
Earl Warren High School
San Antonio06.2015
Skills
- Coverage assessment and investigation
- Soft tissue injury claims
- Injury evaluation and medical terminology
- Negotiation and settlement of claims
- Compliance documentation
- Proficient in Microsoft Office
- Effective time management
- Claims investigation
- Policy interpretation
- Critical thinking
- Decision-making
- Problem-solving
Certification
Texas Adjuster License - All Lines, 2683823
Timeline
Bodily Injury Adjuster
USAA
06.2025 - Current
Bodily Injury Adjuster
Allstate
06.2023 - 06.2025
Bodily Injury Adjuster
Fred Loya
01.2022 - 01.2023
Desk Adjuster
ALLCAT
06.2021 - 01.2022
General Studies -
Northwest Vista College
General Studies -
Earl Warren High School