Alyssa Lacourt
San Antonio
Summary
Diligent Claims Representative with solid background in bodily injury claims. Skilled in evaluating complex cases and negotiating settlements that align with policy terms. Demonstrated expertise in conducting thorough investigations and applying state regulations to ensure fair outcomes.
Overview
9
9
years of professional experience
Work History
Bodily Injury Adjuster
Farmers
04.2024 - 03.2025
- Developed comprehensive knowledge of relevant laws and regulations pertaining to bodily injury insurance claims handling.
- Maintained clear communication channels with all parties involved in a claim, fostering positive relationships and trust in the process.
- Negotiated successful settlements, balancing fairness to the claimant with cost-effectiveness for the company.
- Managed complex bodily injury claims, applying strong analytical skills to determine appropriate resolutions.
Auto Claims Adjuster
Allcat Claims Services LLC
04.2022 - 02.2024
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
Supervisor
GCE-non-profit organization
09.2021 - 04.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Generator Equipment Specialist
584th Maintenance company
06.2019 - 08.2021
- Coordinated logistical aspects of equipment acquisition projects, including transportation, installation, and training requirements.
- Established strong relationships with suppliers, negotiating favorable terms for equipment purchases and service agreements.
- Conducted training sessions for staff on proper equipment usage, reducing accident rates and improving overall productivity.
- Developed a system for tracking equipment maintenance schedules, leading to increased reliability and fewer breakdowns.
Generator Repair Specialist
CDR F BTRY 4-319th AFAR 173rd Airborne
08.2016 - 06.2019
- Upheld high-quality standards for all completed repairs, resulting in increased customer trust and repeat business.
- Developed comprehensive diagnostic checklists to quickly assess device issues and determine necessary repairs.
- Fostered a positive work environment through open communication channels and constructive feedback mechanisms within the team.
- Collaborated with manufacturers to stay updated on the latest product developments, ensuring up-to-date knowledge on device specifications and repair methods.
Education
License #2834747 - Adjuster- All Lines
Texas Department of Insurance
San Antonio, TX05-2022
License - Electrical Technician, HVAC OSHA Certification
Southern Careers Institute
San Antonio, TX06-2025
Skills
- Customer Service
- Analytical skills
- Organizational skills
- Communication skills
- Claims investigation
- Negotiation skills
- Problem Solving
- MS Office Skills including PowerPoint, Word, and Excel
- GL/BI experience
- Liability assessment
Timeline
Bodily Injury Adjuster
Farmers
04.2024 - 03.2025
Auto Claims Adjuster
Allcat Claims Services LLC
04.2022 - 02.2024
Supervisor
GCE-non-profit organization
09.2021 - 04.2022
Generator Equipment Specialist
584th Maintenance company
06.2019 - 08.2021
Generator Repair Specialist
CDR F BTRY 4-319th AFAR 173rd Airborne
08.2016 - 06.2019
License #2834747 - Adjuster- All Lines
Texas Department of Insurance
License - Electrical Technician, HVAC OSHA Certification
Southern Careers Institute
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