Vanessa Castro
Las Vegas,NV
Summary
Dynamic Bodily Injury Adjuster with extensive experience at Infinity Insurance Company, adept at evaluating complex claims and negotiating settlements. Proven track record in medical record analysis and conflict resolution, consistently managing 80 to 110 claims monthly while ensuring compliance with California regulations. Highly organized and self-motivated professional committed to delivering exceptional customer service.
Overview
18
18
years of professional experience
Work History
Bodily Injury Adjuster
Infinity Insurance Company
Cerritos, CA
04.2016 - Current
- Evaluating and negotiating bodily injury claims
- Maintained 80 to 110 claims on a monthly basis
- Evaluate and resolve moderate to severe, including fatal, bodily injury claims with prompt review and respond to all demands, including time limit demands
- Obtain and thoroughly analyze complex medical records and data
- Submit timely large loss reports and referrals to home office when appropriate
- Timely reserve losses and continue to monitor reserve adequacy
- Skillfully and professionally negotiate settlements with claimants and attorneys
- Adjust insurance policies for UM/UIM claims
Claims Representative II
Mercury Insurance Group
Brea, CA
10.2011 - 04.2016
- Working with customers, agents, attorneys, repair shops and service providers to settle automobile claims
- Evaluating and negotiating bodily injury claims
- Maintained 80 to 110 claims on a monthly basis
Coverage Specialist
Mercury Insurance Group
Brea, CA
02.2014 - 10.2014
- A six month position dedicated to investigation of coverage for issues such as policy lapse, excluded drivers, non owned and non listed vehicles
- Maintained organization and thoroughness in a fast paced environment
Office Claims Adjuster
Mercury Insurance Group
Brea, CA
12.2007 - 10.2011
- Adjusted a variety of claims such as comprehensive, collision and property damage
- Scheduled vehicle inspections, issued payments on estimates and arranged rental vehicles for customers
- Handled minor injuries, medical bills, took recorded statements and worked with attorneys
- Maintained 75 to 130 claims on a monthly basis
Education
Some College (No Degree) - ASSOCIATE DEGREE
Fullerton College
Fullerton, CA03-2014
High School Diploma -
Santa Rosa De Lima
Lima, Peru01.2000
Skills
- Fluent in English
- Claim evaluation
- Negotiation techniques
- Medical record analysis
- Reserve management
- Problem solving
- Case documentation
- Attention to detail
- Conflict resolution
- Time management
- Effective communication
- Team collaboration
- Legal compliance
- Professionalism and integrity
- Liability assessment
- Claims investigation
- Problem-solving
- Customer service
- Fluent in Spanish
- Highly organized
- Ability to prioritize assignments
- Strong attention to detail
- Aptitude for problem solving
- Extensive knowledge of California Department of Insurance Regulations
- Self-motivated
- Reliable
Languages
Spanish
Full Professional
Timeline
Bodily Injury Adjuster
Infinity Insurance Company
04.2016 - Current
Coverage Specialist
Mercury Insurance Group
02.2014 - 10.2014
Claims Representative II
Mercury Insurance Group
10.2011 - 04.2016
Office Claims Adjuster
Mercury Insurance Group
12.2007 - 10.2011
Some College (No Degree) - ASSOCIATE DEGREE
Fullerton College
High School Diploma -
Santa Rosa De Lima
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