CRM/Sales Force
Hi, I’m
Kiara Stocks
Leasing Consultant
Acworth,Ga
Summary
Goal oriented Bodily Injury Adjuster, with a proven track record of delivering exceptional customer service in fast-paced and dynamic environments. Meticulous attention to detail and the ability to make sound decisions while effectively managing multiple tasks simultaneously. A self-driven work ethic that allows for excellence both independently and in collaborative team settings. Prepared to bring commitment and drive to achieve closing ratios and shopping report scores.
Overview
9
years of professional experience
1
Certification
Work History
Progressive Insurance
Bodily Injury Adjuster
08.2023 - Current
Job overview
- Conduct day-to-day administrative tasks by gathering facts and information pertinent to claim
- Deliver exceptional customer service to all parties involved by communicating important information and patiently listening to needs
- Review police reports, medical treatment records, and physical property damage to determine extent of liability
- Adhere to all standards of care, Code of Conduct, and HIPAA Compliance
- Negotiate property damage and bodily injury settlement agreements to applied parties to resolve all leading disputes
- Directed claims negotiations within allowable limit of $3,500 and supported successful litigations for advanced issues.
- Trained other claims staff members on proper handling and evaluation of injury claims
Progressive Insurance
Claims Adjuster
09.2021 - 08.2023
Job overview
- Managed consistently numeral heavy project workloads through exemplary organizational, time management and collaboration talents
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered 20 plus calls a day to answer customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Coordinated with over 10 local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
CarMax
Account Manager
05.2019 - 05.2021
Job overview
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
- Facilitated communication between customers and other departments to facilitate resolution.
- Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
- Provided timely feedback to management regarding customer inquiries and issues.
First Key Homes
Recurring Service Coordinator
12.2017 - 02.2019
Job overview
- Routinely engaged in all core service areas to coordinate, oversee maintenance, repair and installation activities on 100 plus accounts
- Established and maintained utility service schedules for several projects to help plan and organize workloads
- Collected, arranged and input information into application/database systems
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues
Rubicon Global
Customer Service Specialist
01.2017 - 01.2018
Job overview
- Provided primary customer support to internal and external customers to support start up initiatives
- Applied basic sales strategy to engage customers and present solutions to suit individual/small business needs throughout Atlanta, Ga
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Utilized customer service software to manage interactions and track customer satisfaction resulting in surveys scored at 95% or better
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Mattress Firm
Store Manager
04.2016 - 01.2017
Job overview
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Trained and guided team members to maintain high productivity and performance metrics resulting in top performances 3 months in a row
Education
Kennesaw State University
Bachelor of Science
05-2026
Georgia Highlands College
Associate of Science from Nursing
05-2013
Skills
- Excellent organizational and customer service skills
- Strong closing/negotiation skills
- Collaborative Contributor
- Professional appearance and demeanor
- Yardi/CRM experienced
- Fair housing policies
Websites
Accomplishments
- Maintained a superior quality rating of 85% in file handling from 2021 to present, exceeding the 75% department goal.
- Achieved New Hire Ambassadorship and Mentorship through effective and proven leadership developments.
- Collaborated with Onboarding to foster development of New Hire Onboarding Files.
Certification
- Cardiopulmonary Resuscitation (CPR)- American Heart Association. (2025)
- Basic Life Support (BLS) - American Heart Association. (2025)
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA). (2025)
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteHybridImportant To Me
401k matchPaid time offWork-life balanceHealthcare benefitsPersonal development programsAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Yardi
Microsoft/Excel
Interests
Volunteer
Interior Decoration/ Design
Marketing/Sales
Timeline
Bodily Injury Adjuster
Progressive Insurance
08.2023 - Current
Claims Adjuster
Progressive Insurance
09.2021 - 08.2023
Account Manager
CarMax
05.2019 - 05.2021
Recurring Service Coordinator
First Key Homes
12.2017 - 02.2019
Customer Service Specialist
Rubicon Global
01.2017 - 01.2018
Store Manager
Mattress Firm
04.2016 - 01.2017
Kennesaw State University
Bachelor of Science
Georgia Highlands College
Associate of Science from Nursing