Raven Smith
Sachse
Summary
Detail-oriented Bodily Injury Adjuster with a strong focus on liability analysis and fraud investigation. Expertise in negotiating settlements with attorneys to effectively resolve claims while maintaining accurate documentation and compliance. Experienced in leading teams to enhance operational efficiency and achieve production targets.
Overview
6
6
years of professional experience
Work History
Bodily Injury Adjuster
Xceedance
07.2025 - Current
- Reviewed and confirmed policy coverage for auto accident losses, ensuring compliance with company standards and regulations to mitigate risks.
- Conduct liability investigations by analyzing accident details, police reports, witness statements, and supporting documentation.
- Evaluated and responded to time limit demands while maintaining accurate claim documentation to facilitate timely resolutions.
- Negotiate settlements with attorneys to resolve bodily injury claims efficiently and effectively.
- Examined potential fraud cases to identify irregularities and ensure compliance, safeguarding company assets.
Bodily Injury Adjuster
State Farm
07.2022 - 07.2025
- Verified insurance coverage for bodily injury claims related to auto accidents, ensuring accurate claim handling.
- Negotiated settlements directly with pro se claimants and attorneys to resolve bodily injury claims.
- Conducted detailed liability investigations and maintained comprehensive claim documentation.
- Collaborated with defense attorneys to resolve litigated files prior to trial, reducing exposure and litigation costs.
- Oversaw lawsuits, ensuring timely responses within 30-day compliance windows to mitigate potential legal risks.
- Addressed time limit demands and legal correspondence, maintaining compliance with regulatory deadlines to support claim resolution.
Area Manager
Amazon
06.2020 - 07.2022
- Achieved recognition during peak season for leading a top-performing team, maintaining high production output and minimizing idle time.
- Managed and led a team of approximately 90 employees in a high-volume fulfillment environment.
- Analyzed company metrics and implemented process improvements, resulting in reduced production delays and increased operational efficiency.
- Facilitated daily team meetings to communicate production goals, safety expectations, and operational objectives, enhancing team alignment.
Education
Bachelor of Arts - Psychology
University of North Texas
Denton, TX05-2019
Skills
- Coverage verification
- Claims Documentation
- Fraud Investigation
- Litigation management
- Demand review
- Negotiation tactics
- Client communication
- Conflict Resolution
- Team Leadership
- Performance management
Websites
Timeline
Bodily Injury Adjuster
Xceedance
07.2025 - Current
Bodily Injury Adjuster
State Farm
07.2022 - 07.2025
Area Manager
Amazon
06.2020 - 07.2022
Bachelor of Arts - Psychology
University of North Texas