Amber Overton
Warner Robins,GA
Summary
Highly motivated, professional Injury Adjuster with 18 years of experience prepared to excel in this role and beyond. Strong analytical skills, knowledge of liability laws, and investigative abilities. Focus on team collaboration and achieving results. Reliable and adaptable, skilled in negotiation and conflict resolution.
Overview
19
19
years of professional experience
Work History
Bodily Injury Adjuster
Root Insurance
Columbus, OH
04.2024 - Current
- Evaluate complex bodily injury claims to determine liability and settlement amounts.
- Conducted thorough investigations and negotiated settlements for high‑severity claims, including significant injury and fatality cases, with negotiating authority up to $100K
- Collaborate with legal teams to assess claim validity, negotiations, and resolution settlements.
- Conduct thorough investigations, gathering evidence to support claims resolutions and fair settlements.
- Advanced negotiating skills to successfully achieve settlements, balancing fairness to the claimant with cost-effectiveness for the company
- Achieve fair resolutions through skilled and strong negotiation tactics while maintaining sensitivity toward injured parties' needs and concerns.
- Enhanced customer satisfaction by providing timely and accurate evaluations of liability and settlements.
- Acting Team Lead responsible for supporting associate desk functions, managing demand reviews, and providing leadership authority in the manager’s absence.
- Mentor fellow team members by offering support, knowledge‑sharing, and constructive feedback to strengthen overall team performance.
Claims Telephone Representative II
GEICO
Macon, Georgia
09.2007 - 03.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Achieved high call quality scores through active listening and empathetic communication with customers.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Improved claim resolution times by efficiently managing a caseload of 80+ bodily injury claims.
- Conducted thorough investigations, gathering evidence such as medical records, police reports, and witness statements to determine liability accurately.
- Proficient in securing recorded statements to investigate coverage and liability,
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Coordinated with medical professionals to evaluate injury claims fairly while ensuring policyholder needs were met throughout the healing process.
- Achieved high levels of customer satisfaction through empathetic listening skills, clear communication style, and prompt attention to concerns expressed by claimants or their representatives.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Mentored new adjusters by sharing best practices and offering guidance on complex case management challenges.
- Consistently met or exceeded performance metrics for claims handling quality, productivity, and customer service.
Education
Business Management
Middle Georgia State University
Macon, GASkills
- Strong Settlement Negotiation
- Complex Claims Investigation
- Professional and Integrity
- Insurance Policy Coverage Knowledge
- Attention to Detail
- Empathy and Compassion
- Decision Making
- Computer Proficiency
- Active Listening
- Highly motivated
- Licensed in the following states: GA/LA/KY/SC/CT/DE/NH/NM/NC/OK/RI/TX/VT/WV/WY
Timeline
Bodily Injury Adjuster
Root Insurance
04.2024 - Current
Claims Telephone Representative II
GEICO
09.2007 - 03.2024
Business Management
Middle Georgia State University