Alyssa Cooke
Roswell,GA
Summary
Experienced in customer service. Experienced cashier. Skilled in diffusing customer conflicts. Able to build great customer rapport. Great customer service resolution. Articulate and Hospitable. Diligent, empathetic, and always willing to be of service. Team Oriented.
Overview
11
11
years of professional experience
Work History
Dasher
DoorDash
Chamblee, GA
06.2020 - Current
- Completed daily pre-trip inspection checklist before each delivery to maintain efficiency.
- Maintained contact with customers on delivery status and informed them of any delays.
- Promoted positive customer service by delivering orders on time and fully resolving issues.
- Improved delivery completion time by multi-tasking and organizing stacked orders to the assigned customers.
Merchandise Coordinator
Tj Maxx Dept Store
Peachtree Corners, GA
08.2022 - 02.2023
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Followed prepared planograms to arrange consistent shelves, racks and bins across various locations in store.
- Monitored stock to maintain sufficient quantity of featured product.
Stockroom Associate
HomeGoods
Atlanta, GA
11.2021 - 07.2022
- Used accurate and efficient storage procedures to shelve new merchandise and returned items.
- Replenished inventory with focus on addressing customer needs.
- Unloaded incoming trucks and stocked merchandise in correct storage/ department areas.
- Processed all merchandise with correct labels, price tags, and security tags.
- Helped customers load bulky and heavy items into vehicles after purchase.
Hostess
Taki Japanese Steakhouse
Dunwoody, GA
08.2019 - 12.2020
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Supported serving staff, food runners, and bussers to keep dining room presentable and ready for guests.
Lyft Driver
Lyft
Atlanta, GA
01.2017 - 12.2020
- Maintained alert to each signal of upcoming fare, then drove and arrived punctually to assigned location of client.
- Chauffeured each fare to their selected destination.
- Accommodated each fare with soothing music and pleasant conversation.
- Achieved high customer ratings on post-trip surveys for safety, timeliness, vehicle cleanliness, and customer service.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather, and other unanticipated factors.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked areas and daisy-chaining rides.
Uber - Driver
Uber
Atlanta, GA
01.2017 - 06.2018
- Maintained alert to each signal of upcoming fare, drove and arrived punctually to assigned location of client.
- Chauffeured each fare to their selected destination.
- Planned efficient routes to optimize schedule based on traffic and weather conditions.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Stock Associate
Cost Plus World Market
Dunwoody, GA
11.2017 - 02.2018
- Supported promotional plans by updating signage with price changes.
- Placed products on displays and shelves in accordance with company policy.
- Checked and pulled defective or expired products from shelves while managing timely and effective replacement of damaged or missing products.
- Applied proper safety procedures in warehouse, stockroom, and store. Immediately informed management of safety concerns.
- Performed light housekeeping and cleaning by discarding trash/cardboard and sweeping/ mopping floors.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Conducted periodic inventory inspections and reported out-of-stock items.
ROSS - Sales Associate
Ross Stores Inc
Decatur, GA
09.2015 - 11.2017
- Utilized problem-solving skills by diffusing conflicts between customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
High School Diploma -
Druid Hills High School
Atlanta, GA2013
Skills
- Customer rapport building
- Customer satisfaction strategies
- Collaborative teamwork
- Issue resolution
- Service delivery
- Theft prevention
- Organizational effectiveness
- Leadership qualities
- Cash register operations
- Inventory management
- Merchandise coordination
- Sales proficiency
References
- Office Max
Trainer
Janie Boyland
770-401-3909
- ROSS
Assistant Manager
Sche Dordoge
678-790-3606
- Fulton County School System
Administrative Assistant
Denise King
404-886-362
Timeline
Merchandise Coordinator
Tj Maxx Dept Store
08.2022 - 02.2023
Stockroom Associate
HomeGoods
11.2021 - 07.2022
Dasher
DoorDash
06.2020 - Current
Hostess
Taki Japanese Steakhouse
08.2019 - 12.2020
Stock Associate
Cost Plus World Market
11.2017 - 02.2018
Lyft Driver
Lyft
01.2017 - 12.2020
Uber - Driver
Uber
01.2017 - 06.2018
ROSS - Sales Associate
Ross Stores Inc
09.2015 - 11.2017
High School Diploma -
Druid Hills High School