Alyssa Cortez
Pharr,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Stays calm under pressure.
Overview
4
4
years of professional experience
Work History
Personal Shopper
H-E-B
08.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Curbie
H-E-B
09.2021 - 08.2022
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided customers with great customer service as they picked up their orders.
Cashier
Lowes Home Improvment
03.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Ross Dress For Less
02.2021 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
AP Host
Walmart
04.2020 - 12.2020
- Greeted customers entering the store with a cheerful smile.
- Ensured customers safety and enforced protocols during Covid.
- Ensure customers paid for all the items on the cart by checking receipts.
- Working as a team to prevent shrink.
Education
Associate Degree in Nursing - Nursing
South Texas College
Mcallen, TX05.2027
Skills
- Flexible Schedule
- Attention to Detail
- Customer Relations
- Customer Service
- Upbeat and Outgoing Attitude
- Decision-Making
Volunteer Experience
- Foster Parent for animals
- Palm Valley Animal Shelter Community Clinic
- H-E-B Feast of Sharing
Timeline
Personal Shopper
H-E-B
08.2022 - Current
Curbie
H-E-B
09.2021 - 08.2022
Cashier
Lowes Home Improvment
03.2021 - 08.2021
Cashier
Ross Dress For Less
02.2021 - 03.2021
AP Host
Walmart
04.2020 - 12.2020
Associate Degree in Nursing - Nursing
South Texas College