Khylah Dawson
Kissimmee,FL
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Shopper
Walmart
Kissimmee, FL
08.2022 - Current
- Assisted customers in selecting items that met their individual needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Responded promptly to customer inquiries via phone calls.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Listened to customer needs to identify and recommend best products and services.
- Greeted customers and answered product or service questions.
- Assisted teammates with daily tasks during peak periods.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Food Champion/Drive-Thru Team Member
Taco Bell
Kissimmee, FL
06.2021 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Associate of Science - Criminal Justice Specialist
Valencia College
Orlando, FLSkills
- Prioritizing Orders
- Flexible Schedule
- Purchase Recommendations
- Documentation And Reporting
- Decision-Making
- Relationship Building
- Customer Service
- Planning and Organization
- Order coordination
- Upbeat and Outgoing Attitude
- Analytical and Critical Thinking
- Excellent Communication
- Flexible and Adaptable
- Time Management
- Problem-Solving
- Multitasking
Certification
- Adobe Photoshop
- Adobe Video Design & Editing
- Homeland Security Specialist
References
References available upon request.
Timeline
Personal Shopper
Walmart
08.2022 - Current
Food Champion/Drive-Thru Team Member
Taco Bell
06.2021 - 09.2022
Associate of Science - Criminal Justice Specialist
Valencia College
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