Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Itzel Merle

Nashville,TN

Summary

Dynamic professional with a proven track record at Instacart, excelling in customer service and product knowledge. Recognized for enhancing order fulfillment processes and building strong relationships with clients. Skilled in online order processing and decision-making, ensuring accuracy and satisfaction in every transaction. Committed to delivering exceptional experiences.

Overview

2025
2025
years of professional experience

Work History

Personal Shopper

Instacart
  • Assisted customers in selecting products based on preferences and dietary restrictions.
  • Streamlined order fulfillment processes to enhance customer satisfaction.
  • Collaborated with local retailers to ensure product availability and freshness.
  • Maintained detailed knowledge of store inventory, pricing, and promotions.
  • Communicated effectively with customers regarding delivery updates and issues.

Driver

Lyft
01.2021 - 01.2025
  • Provided safe and reliable transportation to passengers, adhering to traffic regulations and company policies.
  • Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
  • Assisted passengers with luggage and provided excellent customer service during rides.
  • Navigated efficiently using GPS technology to optimize routes and minimize wait times.
  • Communicated effectively with passengers, ensuring a positive experience throughout the ride.

Education

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL
06.2011

Skills

Customer service

Attention to detail

Planning and organization

Decision-making

Relationship building

Customer relations

Online order processing

Flexible schedule

Upbeat and outgoing attitude

Prioritizing orders

Verifying order accuracy

Payment processing

Documentation and reporting

Product knowledge

Merchandise selection

Sales expertise

Accurate money handling

Product expertise

Sales proficiency

Advertising and marketing

Languages

Spanish
Native or Bilingual
Italian
Limited Working

Timeline

Driver

Lyft
01.2021 - 01.2025

Personal Shopper

Instacart

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy
Itzel Merle