Azzareya Crosby
Cincinnati
Summary
Dynamic and dedicated professional with extensive experience at Kroger, excelling in order fulfillment and customer service. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Strong work ethic and commitment to food safety compliance, consistently achieving high satisfaction ratings and fostering positive relationships with customers.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Personal Shopper
Kroger
03.2025 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Waitress
Red Lobster
08.2024 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Deli Counter Clerk
Kroger
02.2024 - 08.2024
- Maintained a clean and organized workspace, adhering to sanitation guidelines for food safety.
- Maintained open lines of communication with coworkers to ensure seamless cooperation during shift changes or high-traffic periods.
- Accurately weighed and packaged items according to customer specifications, ensuring satisfaction with their purchase.
- Developed strong rapport with regular customers, fostering a welcoming atmosphere and encouraging repeat business.
- Collaborated with team members to maintain adequate inventory levels, reducing waste and ensuring product availability.
- Participated in regular training sessions to stay current on industry trends, new products, and best practices for food handling.
Education
Esthetics
Moler Pickens Beauty Academy
5951-S Boymel Dr. Fairfield, OH 4501410-2024
Skills
- Order fulfillment
- Inventory management
- Food safety compliance
- Customer service
- Attention to detail
- Heavy lifting
- Product knowledge
- Verbal and written communication
- Multitasking Abilities
- Time management
- Effective communication
- Relationship building
- Strong work ethic
- Exceptional customer service
- Cleanliness standards
- Suggestive selling
- Positive guest interactions
- Customer feedback management
- Positive and professional
- Dining customer service
Certification
- Body Waxing
- Microdermabrasion
- Back Facial
- High Frequency
- Swedish and Hot Stone Massage
- Dermaplaning
- Eyelash Extensions
Timeline
Personal Shopper
Kroger
03.2025 - Current
Waitress
Red Lobster
08.2024 - 02.2025
Deli Counter Clerk
Kroger
02.2024 - 08.2024
Esthetics
Moler Pickens Beauty Academy
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