Monica Stan
Jacksonville
Summary
Dedicated personal shopper with proven strengths in order processing, effective communication, and customer service. Committed to enhancing the shopping experience through timely order fulfillment and product recommendations.
Overview
2
2
years of professional experience
Work History
Personal Shopper
Walmart
Rockaway
12.2023 - 04.2026
- Communicated effectively with customers to enhance their shopping experience.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Satisfied customers with quick, accurate service under tight deadlines.
- Provided product recommendations based on customer inquiries and trends.
- Managed shopping lists to ensure accurate and timely order fulfillment.
- Completed pickup and shopping orders for customers within local area.
- Collaborated with store associates to locate specific items for customers.
- Maintained knowledge of current promotions to inform customers about savings opportunities.
- Greeted customers and answered product or service questions.
- Suggested comparable products to replace out-of-stock items.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Checked returned items for damage before restocking for damage or defects before placing it back on display.
- Assisted teammates with daily tasks during peak periods.
- Organized product displays to improve accessibility for shoppers.
- Scanned items when pulling from shelves to update system stock information.
- Stocked shelves with newly received merchandise according to established guidelines.
- Processed payments for purchased items using cash registers or other payment systems.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Asked store associates for help locating missing products.
- Organized clothing racks, shelves, and displays in the store according to size, color, and style.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
Education
Bachelor of Arts - French
Georgia State University
Atlanta, GA04-1995
Skills
- Order processing
- Product recommendations
- Inventory management
- Point of sale systems
- Merchandising strategies
- Customer relationship management
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Conflict resolution
- Order fulfillment
- Customer service
- Accurate money handling
- Customer relations
- Online ordering
- Product awareness
- Online order processing
- Delivery procedures
- Positive customer engagement
- Deadline driven
- Multitasking capacity
Languages
Spanish
Limited
Timeline
Personal Shopper
Walmart
12.2023 - 04.2026
Bachelor of Arts - French
Georgia State University