Michael West
Lake City
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Dedicated Personal Shopper well-versed in selecting, packing, and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring many years of retail experience to dynamic new position.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills.
Resourceful Personal Shopper known for high productivity and efficient task completion. Excel in wardrobe styling, trend forecasting, and client relationship management. Possess strong communication skills, adaptability, and problem-solving abilities, ensuring seamless shopping experiences for clients.
Seasoned Personal Shopper with a strong background in fashion retail and personal client shopping. Equipped with an eye for style, knowledge of current trends, and keen to develop personalized recommendations based on client preferences. Experience includes assisting clients with wardrobe selection, personal styling, and creating satisfying shopping experiences. Strengths lie in exceptional communication, customer-service skills, and capability to cultivate lasting relationships with clientele.
Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
Work History
Personal Shopper
Walmart
LAKE CITY
04.2023 - Current
- Assisted customers in selecting products based on preferences and needs.
- Navigated store inventory systems to locate and reserve items for shoppers.
- Provided recommendations for complementary products to enhance customer experience.
- Ensured product availability by monitoring stock levels and replenishing shelves.
- Collaborated with store staff to resolve customer inquiries and concerns promptly.
- Maintained cleanliness and organization of shopping areas for a pleasant experience.
- Educated customers on promotions and loyalty programs to increase engagement.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Processed transactions efficiently at checkout, ensuring a smooth purchasing experience.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Scanned items when pulling from shelves to update system stock information.
- Assisted teammates with daily tasks during peak periods.
- Assisted customers in selecting items that met their individual needs and preferences.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Greeted customers and answered product or service questions.
- Listened to customer needs to identify and recommend best products and services.
- Suggested comparable products to replace out-of-stock items.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Asked store associates for help locating missing products.
- Tracked customer feedback through surveys or other methods in order to improve services offered.
- Stocked shelves with newly received merchandise according to established guidelines.
- Researched new products and brands to offer customers the most up-to-date selection.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
Maintenance man
LaQuinta Inn & Suits/ holiday inn
LAKE CITY
07.2021 - 07.2023
- Performed repairs on plumbing, electrical, and HVAC systems efficiently.
- Maintained cleanliness and safety standards in guest areas and equipment.
- Conducted routine inspections of facilities to identify maintenance needs.
- Responded promptly to guest maintenance requests and service calls.
- Collaborated with housekeeping staff to ensure operational readiness of rooms.
- Assisted in inventory management for maintenance supplies and tools.
- Implemented preventive maintenance schedules for hotel equipment and systems.
- Trained new staff on maintenance procedures and safety protocols effectively.
- Ensured compliance with safety regulations while performing repairs or installations.
- Operated heavy duty power tools such as saws, drills and grinders when necessary.
- Installed new machines and equipment according to manufacturer's specifications.
- Constructed wooden frames for doors, windows and other items as needed.
- Checked fire extinguishers monthly to make sure they are in working order.
- Replaced defective parts on a variety of mechanical devices using hand tools or power tools.
- Inspected roofs for signs of damage or wear-and-tear requiring repair.
- Ordered supplies for maintenance projects as required.
- Ensured that all safety regulations were followed while performing work activities.
- Installed new equipment and maintained existing machinery to ensure optimal performance.
- Cleaned and lubricated shafts, bearings, gears and other moving parts of machinery in order to ensure smooth operation.
- Repaired plumbing fixtures such as sinks, toilets, showers, water heaters and related fixtures.
- Painted interior walls when necessary.
- Maintained landscaping around exterior of building including mowing grass, trimming shrubs and trees.
- Responded to emergency calls from tenants regarding broken pipes or malfunctioning appliances.
- Performed routine maintenance and repair of facility equipment, including motors, pumps, pneumatic tools, conveyor systems, and production machines.
- Troubleshot electrical problems with wiring systems using test equipment such as voltage meters.
- Recorded daily maintenance logs detailing any completed tasks or repairs.
- Maintained heating and cooling systems by performing regular inspections and preventive maintenance.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
- Cleaned vents and replaced filters to verify proper air flow.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
- Performed tasks to maintain on-site physical security, safety and efficiency.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Performed routine maintenance checks and repairs on building systems to ensure optimal operation.
- Managed inventory of maintenance supplies and equipment.
- Responded to emergency repair requests promptly to minimize downtime.
- Provided excellent customer service when addressing tenant maintenance concerns.
- Inspected and replaced light fixtures and bulbs.
- Performed painting, carpentry, and masonry work to maintain building aesthetics.
- Operated a variety of hand and power tools safely and efficiently.
- Identified problems during daily work inspections and addressed concerns.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
- Changed air conditioning filters to improve indoor air quality and help HVAC system perform properly.
- Maintained compliance with internal and regulatory safety standards.
- Maintained outdoor areas, including landscaping and parking lot repairs.
- Executed groundskeeping duties, including snow removal and leaf cleanup, to ensure safe access.
- Updated maintenance records and logs to track repairs and costs.
- Repaired machines, equipment or structures using tools or equipment.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
Team Lead
Five Guys Burgers
LAKE CITY
08.2020 - 06.2022
- Supervised team members to ensure high-quality food preparation and service.
- Trained new staff on operational procedures and customer service standards.
- Coordinated daily shift schedules to optimize workforce efficiency and coverage.
- Monitored inventory levels and placed orders to maintain stock availability.
- Implemented safety protocols to ensure a clean and safe work environment.
- Assisted in resolving customer complaints to maintain satisfaction and loyalty.
- Conducted regular performance evaluations to provide feedback and mentorship.
- Enforced company policies to maintain a positive work atmosphere among staff.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Maintained accurate records of employee attendance and task completion times.
- Provided support to junior staff during peak periods of workloads.
- Collaborated with management team to implement new work procedures or policies.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Coordinated team resources to achieve project goals.
- Ensured compliance with industry standards and regulations.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality, and conformance.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Completed daily quality assurance duties to provide feedback for improvements.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Managed conflict resolution within the team to maintain a positive work environment.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Motivated team members through recognition programs and performance-based incentives.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Oversaw training and development programs to enhance team skills and knowledge.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Assessed market trends and competitor strategies to inform team direction and focus.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Implemented strategic plans to enhance team performance and productivity.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
- Determined consumer needs to provide products and services appealing to larger market.
Customer Service Manager
Walmart
LAKE CITY
05.2015 - 08.2020
- Led customer service team to resolve client inquiries and concerns.
- Developed training programs for new customer service representatives.
- Monitored team performance to ensure adherence to company policies.
- Implemented feedback systems to enhance customer satisfaction levels.
- Coordinated cross-departmental communication to address client issues effectively.
- Analyzed customer feedback to identify trends and improvement areas.
- Managed scheduling and staffing for optimal service coverage.
- Fostered a positive team environment through regular meetings and support initiatives.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Monitored phone calls to provide feedback and coaching.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated and authenticated returns, exchanges and voids.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Led team engagement to assist cross-functional departments and achieve goals.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Conducted research and reviewed findings to solve customer issues.
- Organized client contracts, records, and reports to strengthen traceability.
- Developed policies and procedures related to customer service operations.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Explained benefits, features, and recommendations to maximize client retention.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
- Reviewed accounts for payments received or approved credit arrangements.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
- Audited customer account information to identify issues and develop solutions.
- Conducted training and offered staff development opportunities to decrease process lags.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
Lumber department manager
Home Depot
LAKE CITY
03.2013 - 05.2015
- Managed daily operations ensuring smooth workflow across departments.
- Developed and implemented staff training programs to enhance team performance.
- Oversaw inventory management processes to maintain optimal stock levels.
- Collaborated with cross-functional teams to improve service delivery standards.
- Conducted regular performance evaluations to guide employee development initiatives.
- Established and enforced departmental policies for compliance and efficiency.
- Coordinated scheduling and resource allocation for maximum productivity.
- Facilitated communication between management and staff to address concerns promptly.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Monitored daily sales figures to track trends in customer buying behavior.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Ensured compliance with all safety regulations in the workplace.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Conducted regular performance reviews to monitor progress of individual employees.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Utilized excellent math skills to maintain accurate inventory levels.
- Balanced workloads to meet targets without overtaxing employees.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Analyzed competitors and market trends to identify opportunities for growth and differentiation.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Coordinated with suppliers and vendors to negotiate contracts and secure favorable terms.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Managed daily operations, ensuring efficient workflow and productivity.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Initiated and managed projects aimed at operational improvements and efficiency gains.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Resolved customer complaints and issues promptly and professionally.
- Utilized technology and software for inventory management and sales reporting.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Ensured compliance with company policies and relevant regulations.
- Coordinated cross-departmental initiatives to improve overall business performance.
- Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Developed and implemented strategic departmental plans to achieve company targets.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Produce /Assistant Florist
Publix Grocery Store
LAKE CITY
10.2012 - 09.2013
- Assisted in coordinating production schedules and workflows for timely deliveries.
- Collaborated with team members to ensure quality control throughout production processes.
- Managed inventory of raw materials and supplies for efficient production operations.
- Supported the implementation of safety protocols to maintain a safe working environment.
- Communicated with vendors and suppliers to source necessary materials and equipment.
- Documented production data to track progress and identify areas for improvement.
- Trained new staff on operational procedures and best practices within the facility.
- Assisted in resolving production issues by troubleshooting equipment malfunctions promptly.
- Provided excellent customer service by promptly responding to inquiries and requests.
- Operated cash register to process customer purchases accurately and efficiently.
- Cleaned and sanitized work areas to meet health regulations.
- Maintained freshness of fruits and vegetables by stocking shelves, rotating stock, and removing expired items.
- Performed routine maintenance checks on refrigeration units to ensure optimal temperature settings.
- Set up displays to promote special products or seasonal items.
- Followed store policies regarding product returns and exchanges.
- Provided excellent customer service by promptly responding to inquiries about availability of products.
- Inspected shipment containers for any damage prior to accepting delivery.
- Received orders from vendors and verified accuracy of invoices.
- Stocked shelves with newly received produce ensuring proper rotation based on expiration dates.
- Monitored inventory levels on a daily basis to determine re-stocking needs.
- Collaborated with co-workers in order to complete tasks quickly and efficiently.
- Processed payments accurately using cash registers or POS systems.
- Managed pricing, labeling, stocking, restocking, facing merchandise, organizing back room supplies, taking out trash and recycling and other duties as assigned.
- Communicated effectively with team members regarding the status of tasks.
- Assisted customers with selecting produce items and providing nutritional information.
- Packed customer orders according to company standards while maintaining product freshness.
- Checked in deliveries and inspected quality of produce for bruising or spoilage.
- Organized backroom storage area to ensure efficient use of space for incoming shipments.
- Stocked shelves with fresh fruits and vegetables.
- Ensured that all safety guidelines were followed when handling hazardous materials.
- Trained new employees on proper sanitation procedures when handling food items.
- Assisted in unloading delivery trucks and moving large quantities of merchandise onto sales floor.
- Stocked, rotated and faced products with attention to product quality and expiration dates.
- Loaded, unloaded and moved heavy products using material loading equipment.
- Rotated stock to maintain freshness.
- Checked prices and located products for customers.
- Greeted customers and offered to help locate produce items.
- Opened boxes and stocked products in appropriate sections.
- Monitored work environment to maintain safety, cleanliness and organization.
- Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.
- Assessed floor displays to restock merchandise.
- Followed instructions to properly arrange merchandise items.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Answered shopper questions regarding shelf life and appropriate produce storage.
- Identified and quickly handled spill clean-up.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Updated pricing and sales signs to promote merchandise.
- Assisted customers with product, promotion, and policy information.
- Demonstrated familiarity with department products to help customers in selecting items.
- Maintained current and accurate inventory with cycle counts and audits.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Conducted daily cleaning tasks, including sweeping, mopping, and sanitizing surfaces.
- Educated customers on produce storage and preparation techniques to enhance their shopping experience.
- Maintained produce department cleanliness, ensuring a hygienic and appealing shopping environment.
- Managed inventory levels, placing orders for produce as needed to ensure continuous availability.
- Assisted customers with product inquiries, providing knowledgeable recommendations on produce selection.
- Tracked sales trends, recommending adjustments to produce orders based on customer demand.
- Assisted in the development of promotional materials, highlighting seasonal or featured produce.
- Utilized product knowledge to minimize waste, repurposing or discounting near-expiry produce.
- Coordinated with suppliers, ensuring timely delivery of fresh produce.
- Performed quality checks on produce, removing damaged or spoiled items promptly.
- Conducted regular price checks, updating pricing signage to reflect current sales and promotions.
- Adhered to health and safety regulations, maintaining a safe shopping environment.
- Participated in inventory counts, verifying stock levels and identifying discrepancies.
- Responded to customer feedback, addressing concerns and improving service quality.
- Implemented merchandising strategies, creating attractive produce displays to enhance sales.
- Operated cash registers, processing customer transactions efficiently and accurately.
- Monitored temperature controls for produce storage areas to maintain optimal freshness.
- Stocked produce displays with fresh fruits and vegetables, keeping items organized and accessible.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Provided training to new employees, sharing best practices and departmental procedures.
- Collaborated with team members, sharing tasks and supporting department goals.
- Designed custom floral arrangements for various occasions and events.
- Assisted customers in selecting appropriate flowers and accessories for their needs.
- Maintained inventory of fresh flowers and supplies to ensure availability.
- Developed relationships with local suppliers to source high-quality blooms.
- Trained junior staff on floral design techniques and customer service skills.
- Coordinated deliveries of floral orders to clients and event venues.
- Managed shop layout and displays to enhance customer experience and engagement.
- Processed customer payments using point-of-sale systems efficiently.
- Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
- Kept the store clean and organized at all times.
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
- Organized the store's inventory of plants, vases, containers, and other supplies.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Processed sales transactions via cash register and telephone orders.
- Delivered and set up flower arrangements for banquets, weddings and funerals.
- Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Took photographs of completed floral arrangements for promotional purposes.
- Maintained detailed records of customer orders and invoices.
- Tracked shipments to ensure timely delivery of flowers.
- Assisted with loading floral arrangements onto delivery trucks.
- Stocked shelves with new merchandise on a daily basis.
- Managed customer orders, requests, and complaints in a timely manner.
- Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
- Planned out flower arrangements for corporate events according to client specifications.
- Ordered flowers from wholesalers to ensure that all necessary items were available for customers.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Developed relationships with vendors to acquire discounts on bulk purchases.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Monitored competitors' pricing strategies in order to remain competitive in the market.
- Checked quality of incoming shipments of flowers to make sure they met standards.
- Adhered to health and safety regulations when handling hazardous materials.
- Conducted weekly inspections of flower coolers to maintain proper temperature levels.
- Maintained portfolios of artistic work to demonstrate styles, interests and abilities.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Set up colorful and inspiring store displays and arrangements.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Created tabletop and various other custom arrangements or pieces.
- Pruned flora and fauna to fit perfectly into bouquets and arrangements.
Education
Na - Building Construction
Bradford Votech
Starke, FL 07.2005 - 08.2008
Ged
Starke, FLSkills
- Customer engagement
- Product recommendations
- Inventory management
- Sales transactions
- Retail technology
- Team leadership
- Performance evaluation
- Conflict resolution
- Quality control
- Process improvement
- Effective communication
- Time management
- Problem solving
- Customer relationship management
- Verbal and written communication
- Staff training
- Fashion knowledge
- Delivery procedures
- Customer relations
- Upbeat and outgoing attitude
- Product knowledge
- Merchandise selection
- Sales proficiency
- Delivery organization
- Sales expertise
- Lift up to [number] pounds
- Payment processing
- Decision-making
- Deadline driven
- Prioritizing orders
- Flexible schedule
- Product awareness
- Accurate money handling
- Order coordination
- Physical stamina
- Purchase recommendations
- Delivery management
- Advertising and marketing
- Online order processing
- Vendor engagement
- Relationship building
- Product expertise
- Branding
- Documentation and reporting
- Shopping management
- Verifying order accuracy
- Planning and organization
- Car maintenance
- Market trends analysis
- Order proofing
- Strong interpersonal skills
- Heavy lifting
- Customer service
- Attention to detail
- Territory management
- Food safety and sanitation
- Target Mapping
- Interpersonal skills
- CRM software
- Account servicing
- Professionalism
- Serve customers
- Business development
- Acquire new business
- Adaptability
- Order processing
- Problem-solving
- Effective customer upselling
- Pricing strategy
- Sales presentations
- Team member motivation
- Full-cycle sales process
- Cash handling
- Problem-solving abilities
- Merchandising proficiency
- Teamwork
Timeline
Personal Shopper
Walmart
04.2023 - Current
Maintenance man
LaQuinta Inn & Suits/ holiday inn
07.2021 - 07.2023
Team Lead
Five Guys Burgers
08.2020 - 06.2022
Customer Service Manager
Walmart
05.2015 - 08.2020
Lumber department manager
Home Depot
03.2013 - 05.2015
Produce /Assistant Florist
Publix Grocery Store
10.2012 - 09.2013
Na - Building Construction
Bradford Votech
07.2005 - 08.2008
Ged