Ian Ireland
South Elgin,IL
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Overview
20
20
years of professional experience
Work History
Personal Shopper
Shipt
South Elgin, IL
12.2022 - Current
- Maintained a high level of customer service while ensuring customer satisfaction.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Responded promptly to customer inquiries via phone calls or emails.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Tracked customer feedback through surveys or other methods in order to improve services offered.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Assisted customers in selecting items that met their individual needs and preferences.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Suggested comparable products to replace out-of-stock items.
- Listened to customer needs to identify and recommend best products and services.
- Asked store associates for help locating missing products.
Automotive Technician
Midas Muffler
Westmont, Illinois
07.2020 - 10.2022
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Attended technical training courses when available to increase knowledge base.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
- Adhered strictly to company policies concerning quality control standards.
- Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Maintained a clean working environment at all times.
- Kept detailed records of repairs, labor involved and parts used.
- Monitored shop equipment to maintain safe working condition.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Reviewed work orders and discussed with supervisors.
Automotive Technician
Goodyear Tire & Rubber
Westmont, Illinois
08.2007 - 07.2020
- Attended technical training courses when available to increase knowledge base.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Performed drive ability tests on vehicles after repairs were completed.
- Adhered strictly to company policies concerning quality control standards.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Filed records with state as part of performing vehicle safety inspections.
- Welded, soldered and fabricated parts to complete skilled services.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Kept detailed records of repairs, labor involved and parts used.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Communicated effectively with customers about repair progress and costs involved.
- Maintained a clean working environment at all times.
- Operated a variety of shop equipment safely and efficiently.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
Deli Cook
Wild Oats Market
Hinsdale, IL
05.2005 - 07.2007
- Utilized point-of-sale system to process payments from customers.
- Greeted customers in a friendly and professional manner.
- Adhered to health and safety standards while preparing food.
- Kept work area clean and sanitized at all times; washed dishes as needed.
- Communicated effectively with team members regarding orders placed by customers.
- Stocked food supplies needed for daily operations.
- Cleaned and prepared various foods items, such as meats, vegetables, fruits, soups and salads for cooking or serving.
- Prepared sandwiches to order using ingredients such as breads, meats, cheeses and condiments.
- Organized storage areas neatly so that products were easy accessible when needed.
- Inspected equipment regularly to ensure proper functioning prior to use.
- Followed recipes accurately to prepare all menu items according to established standards.
- Operated grills, deep-fat fryers and other kitchen equipment in accordance with safety regulations.
- Safely operated ovens, grills, and other kitchen equipment to minimize accidents.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Replenished food items from inventory and rotated ingredients.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Handled advanced thawing and food pre-preparation for upcoming meals.
Education
Associate of Arts - Culinary Arts
College of DuPage
Glen Ellyn, ILSkills
- Customer service
- Personalized shopping
- Order fulfillment
- Inventory management
- Order processing
- Safety compliance
- Time management
- Attention to detail
- Car maintenance
- Verifying order accuracy
- Heavy lifting
- Deadline driven
- Delivery management
- Verbal and written communication
- Multitasking Abilities
- Ability to follow a recipe
Timeline
Personal Shopper
Shipt
12.2022 - Current
Automotive Technician
Midas Muffler
07.2020 - 10.2022
Automotive Technician
Goodyear Tire & Rubber
08.2007 - 07.2020
Deli Cook
Wild Oats Market
05.2005 - 07.2007
Associate of Arts - Culinary Arts
College of DuPage