ALYSSA COSTILLA
Summary
Strategic rehabilitation leader with 12+ years of progressive experience overseeing inpatient, outpatient, and cardiac rehab operations within a major health system. Drives operational improvements and enhances patient outcomes while leading multidisciplinary teams through change. Focused on KPI management and aligning clinical operations with organizational goals. Builds high-performing teams and optimizes workflows to advance quality and safety in care delivery.
Overview
13
13
years of professional experience
Work History
Rehab Services Manager
Texas Health Presbyterian Hospital of Plano
01.2024 - Current
- Oversaw inpatient rehab, outpatient rehab, and cardiac rehab departments, ensuring compliance with standards and optimal patient care.
- Lead multidisciplinary teams across three service lines, ensuring operational efficiency, regulatory compliance, and high-quality patient care.
- Implement strategic initiatives to improve patient throughput, reduce delays, and enhance care coordination.
- Partner with system leadership on capacity management, patient experience strategy, and enterprise-wide quality improvement.
- Managed staffing models and coverage planning while evaluating performance across multiple disciplines to enhance team effectiveness.
- Drove KPI performance through targeted action plans and ongoing monitoring to ensure achievement of departmental goals.
Inpatient Rehab Manager
Texas Health Presbyterian Hospital of Plano
01.2021 - 01.2024
- Directed daily operations of inpatient rehab department, managing staffing, scheduling, and productivity to ensure optimal patient care.
- Introduced new workflows that streamlined patient care delivery and minimized bottlenecks.
- Strengthened interdisciplinary collaboration, improving patient outcomes and facilitating communication among team members.
Inpatient Rehab Supervisor
Texas Health Presbyterian Hospital of Plano
01.2018 - 01.2021
- Oversaw clinical staff, conducted check-ins, and supported professional development to enhance team capabilities.
- Coordinated coverage needs and optimized scheduling, ensuring consistent service availability.
- Delivered direct patient care, addressing diverse clinical needs for improved patient outcomes.
Inpatient Rehab Coordinator
Texas Health Presbyterian Hospital of Plano
01.2017 - 01.2018
- Tracked weekly KPIs and collaborated with outpatient rehab to optimize on-call and holiday scheduling, improving coverage and staff responsiveness.
- Supported operational improvements that enhanced staff satisfaction and departmental efficiency.
Physical Therapist
Texas Health Presbyterian Hospital of Plano
01.2014 - 01.2017
- Acute care physical therapist delivered treatment to post-operative scoliosis and spine patients, including pediatric, telemetry, critical care, neurosurgery, orthopedic, oncology, and medical-surgical patients.
Education
Doctor of Physical Therapy -
University of Texas Southwestern Medical Center
Dallas, TX12-2013
Bachelor of Education - Kinesiology
University of North Texas
Denton05-2011
Skills
- Licensed Physical Therapist (2014)
- APTA Certified Clinical Instructor
- Patient experience
- Quality improvement
- Operational Leadership
- Strategic Planning
- KPI Management
- Budget Oversight
- Staff coaching
- Care Connect Super User
- Microsoft Office
- Google Suite
- BLS
SYSTEM & COMMITTEE LEADERSHIP
- System-Level Initiatives
- System Capacity Command Rehab Workgroup (2025)
- System-Wide ICU Liberation Workgroup
- Reliable Care Blueprinting Development Team – Joint & Spine (2015–2016)
- Patient Experience & Quality Leadership
- Outpatient & Ambulatory Services Patient Experience Co-Chair (2025–2026)
- Inpatient Experience Committee (2026–Present)
- Employee Experience Committee (2025–Present)
- Chair, Quality & Patient Safety Committee (2019–2020)
- Co-Chair, Nursing Patient Safety & Quality Committee (2018–2019)
- Operational & Clinical Improvement
- Patient Effectiveness & Efficiency Committee (2025–2026)
- Readmission Prevention Task Force (2021)
- Palliative Care Committee (2021)
- Therapy Clinical Workgroup (2020–Present)
- Care Connect Task Force (2018–Present)
- Spine Tumor & Scoliosis Committee (2016–2019)
EXECUTIVE COMPETENCIES
- Healthcare Operations Management
- Cross-Functional Leadership
- Performance Improvement
- Patient Throughput Optimization
- Regulatory & Compliance Oversight
- Strategic Initiative Execution
- Workforce Planning & Talent Development
Timeline
Rehab Services Manager
Texas Health Presbyterian Hospital of Plano
01.2024 - Current
Inpatient Rehab Manager
Texas Health Presbyterian Hospital of Plano
01.2021 - 01.2024
Inpatient Rehab Supervisor
Texas Health Presbyterian Hospital of Plano
01.2018 - 01.2021
Inpatient Rehab Coordinator
Texas Health Presbyterian Hospital of Plano
01.2017 - 01.2018
Physical Therapist
Texas Health Presbyterian Hospital of Plano
01.2014 - 01.2017
Doctor of Physical Therapy -
University of Texas Southwestern Medical Center
Bachelor of Education - Kinesiology
University of North Texas