ALYSSA COTTON
Greensboro,NC
Summary
Dependable professional with a proven track record of success in enhancing processes and workflows. Strong attention to detail and proactive mindset contribute to team efficiency. Recognized for exceptional multitasking abilities in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Engagement Associate
CVS
Greensboro, North Carolina
10.2021 - Current
- Elevated customer service and satisfaction levels through effective teamwork.
- Ensured prompt response times while managing high call volume effectively.
- Streamlined onboarding by enrolling members into health program, enhancing new member experience.
- Mentored new employees to enhance skills and promote team cohesion.
- Supported project efforts that aligned with overall organizational goals.
Sales Associate
Carter's
Greensboro, NC
06.2019 - 03.2021
- Assisted customers with product selection and inquiries to improve overall satisfaction and loyalty.
- Trained new associates on customer service standards and procedures to ensure consistent customer experience.
- Maintained up-to-date knowledge of product services and company policies for effective support.
- Monitored customer behaviors and escalated concerns to supervisors for timely resolution.
Unit Secretary
Pine Ridge Health And Rehabilitation Center
Thomasville, North Carolina
03.2021 - 10.2021
- Welcomed visitors and guided them through the unit, enhancing their experience.
- Processed incoming calls, directing inquiries to relevant departments to ensure timely responses.
- Assisted with administrative tasks, including document filing and correspondence management, to maintain organized operations.
- Maintained updated files and records for easy accessibility.
Sales Associate Manager
Charlotte Russe
Winston-Salem, North Carolina
09.2018 - 03.2019
- Supervised team to enhance customer service and sales performance.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
Therapeutic Support Staff Member
Winston-Salem State University
Winston-Salem, NC
08.2020 - 11.2020
- Coordinate activities with staff team and participate in care planning meetings.
- Maintain the highest standards of professional conduct in relation to information that is confidential in nature.
- Fulfills responsibilities to the facility in adherence to the philosophy, policies, and procedures.
Practicum Student
Spring Arbor
Thomasville, NC
02.2018 - 04.2018
- Instructed students using terms understandable and appropriate to abilities.
- Developed and maintained effective frameworks, standards, and requirements.
Education
Bachelor of Science - Therapeutic Recreation
Winston-Salem State University
Winston-Salem, NC12-2020
Skills
- Call handling
- Effective communication
- Patient communication
- Customer engagement
- Client engagement
- Collaborative teamwork
- Mentoring others
- Time management
- Activity adaptations
- Flexible schedule
- Active listening
- Call management
Timeline
Engagement Associate
CVS
10.2021 - Current
Unit Secretary
Pine Ridge Health And Rehabilitation Center
03.2021 - 10.2021
Therapeutic Support Staff Member
Winston-Salem State University
08.2020 - 11.2020
Sales Associate
Carter's
06.2019 - 03.2021
Sales Associate Manager
Charlotte Russe
09.2018 - 03.2019
Practicum Student
Spring Arbor
02.2018 - 04.2018
Bachelor of Science - Therapeutic Recreation
Winston-Salem State University