Alyssa Crawford
Kingsland,GA
Summary
Scientific Medical Technologist with 22 years of training and experience in laboratory environments that optimize patient safety with minimal medical or health care errors. Demonstrated ability to perform laboratory tests and procedures to assist physicians in diagnosing, monitoring, treating, and preventing disease. Consistently employs methodical approaches to analyze results, establish procedures and use computers and specialized instruments for accurate and precise testing.
Overview
25
25
years of professional experience
Work History
Remote Service Engineer
Siemens Healthineers
Newark, DE
08.2021 - Current
- Analyze complex problems to identify solutions
- Analyze data including calibration history, quality control and hardware on Dimension EXL chemistry analyzer to determine cause of issue
- Provided technical support and troubleshooting assistance to customers with hardware, calibration failures and quality control shifts.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Followed up regularly with customers after resolving their issues to ensure satisfaction.
- Resolved customer complaints in a timely manner by identifying the root cause of the issue.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Genesys Phone System, SAP documentation, Microsoft Word, Excel, and OneNote
Medical Technologist /Point of Care Coordinator
Frisbie Memorial Hospital
Rochester, NH
08.1998 - 08.2021
- Participates in essential quality improvement programs to maintain accurate and timely laboratory testing and meet customer needs.
- Follows laboratory protocols for specimen processing, analysis and results reporting.
- Implements new point of care instruments and test kits.
- Writes and maintains testing procedures.
- Works proficiently as a generalist medical technologist; departments include, Hematology, Chemistry, and Blood Bank
- Researches special physician test requests to include how to collect, specimen handling and shipment of specimen providing the best patient care possible.
- Trains new employees as needed.
- Knowledgeable in numerous instrument operations, to include but not limited to, Siemens Dimension Vista 500, Sysmex XN-1000, Sysmex CA-2500, Diasorin Liaison, and Clinitek analyzer
- Performs blood group and rh type (ABO/RH), antibody identification and crossmatching using tube or gel method
- Performs troubleshooting and preventative maintenance for laboratory instruments
- MEDITECH software and TELCOR point of care software
- Microsoft Word, Excel, OneNote, and Power Point
Education
Bachelor of Science - Medical Laboratory Science
University of New Hampshire
Durham, NH05-2000
Skills
- Great focus and attention to detail
- Manages multiple tasks effectively
- Prioritizes time and organizes tasks accordingly
- Analytical thinking
- Specimen analysis
- Laboratory procedures
- Lab result interpretation
- Equipment operation, maintenance and calibration
- Proficient in microscopic identification of urine sediment
- Microscopic techniques
- Patient care
- Problem resolution
- Follows established safety and infection control procedures
- Maintains a clean work space
- Effective communication skills
- HIPAA Compliance
- College of American Pathologists inspector
- System Troubleshooting
- Root Cause Analysis
- Quality Control
Timeline
Remote Service Engineer
Siemens Healthineers
08.2021 - Current
Medical Technologist /Point of Care Coordinator
Frisbie Memorial Hospital
08.1998 - 08.2021
Bachelor of Science - Medical Laboratory Science
University of New Hampshire