Alyssa Cuevas
Honolulu,HI
Summary
Dynamic leader with a proven track record at Toppenish Aquatics Center, excelling in team leadership and exceptional customer service. Demonstrated expertise in guest engagement and sales techniques while enhancing safety protocols and training effectiveness. Resourceful professional with a strong background in recreational protective services, recognized for high productivity and efficiency in task completion. Committed to delivering memorable experiences through genuine hospitality and effective support for kitchen and wait staff.
Overview
3
3
years of professional experience
Work History
Lifeguard Manager
Toppenish Aquatics Center
Toppenish, WA
06.2023 - 08.2024
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
- Patrolled recreational areas before athletes, patrons and general public arrived to identify potential safety hazards.
- Provided guidance and support to lifeguards when needed, ensuring they had the necessary resources available at all times.
- Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
- Led comprehensive safety training for new employees using company procedures.
- Maintained accurate payroll records pertaining to overtime hours worked by lifeguards according to established policies.
Shift Manager
Kentucky Fried Chicken
Yakima, WA
04.2022 - 08.2024
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Reinforced rules to promote superior employee performance.
- Ensured compliance with food safety regulations and quality standards.
- Upheld company standards and compliance requirements for operations.
- Resolved conflicts between staff members in a professional manner.
- Maintained cleanliness and organization of work area.
Server
Branding Iron Cafe
Toppenish, WA
02.2022 - 03.2024
- Took orders from customers accurately and in a timely manner.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted customers, answered questions and recommended specials to increase profits.
Lifeguard
Toppenish Aquatics Center
Toppenish, WA
06.2021 - 09.2022
- Reported any unsafe conditions or suspicious activity to management immediately.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Enforced all safety regulations and posted rules for patrons.
- Monitored swimmers to ensure safety in the pool area.
- Recognized swimmers in need of assistance and acted quickly.
- Cleaned, brushed and vacuumed pool to keep clean.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
Education
Bachelor of Science - Business Administration And Management
Hawaii Pacific University
Honolulu, HI05-2026
Associate of Arts - Business Administration And Management
Yakima Valley Community College
Yakima, WA06-2024
Skills
- Team Leadership
- Daily specials memorization
- Guest engagement
- Sales techniques
- Exceptional customer service
- Upselling techniques
- Positive and professional
- Decision-making
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
American Sign Language
Professional
Accomplishments
- Miss Toppenish, Washington
- Girl of the Year (2024)
- Deans List (Winter, Spring 2022-2023)
- Deans List (Fall, Winter, Spring 2023-2024)
Affiliations
Miss. Toppenish Royalty- (2022-2024)
DECA Club - (2022-2024)
ASL Club - (2022-2024)
ASB President- (2020-2021)
References
- Paul Fajardo- (509) 830-6690
- Irene Gomez- (509) 945-1786
- Christy Alvarado- (509) 502-7686
Timeline
Lifeguard Manager
Toppenish Aquatics Center
06.2023 - 08.2024
Shift Manager
Kentucky Fried Chicken
04.2022 - 08.2024
Server
Branding Iron Cafe
02.2022 - 03.2024
Lifeguard
Toppenish Aquatics Center
06.2021 - 09.2022
Bachelor of Science - Business Administration And Management
Hawaii Pacific University
Associate of Arts - Business Administration And Management
Yakima Valley Community College