Joseph Ladino Correa
West Palm Beach,FL
Summary
Results-driven individual with strong communication and time management skills in customer service and safety management. Known for enhancing guest experiences and maintaining high standards of safety compliance. Dedicated lifeguard manager with expertise in safety compliance and customer service. Proven ability to lead teams and conduct effective training sessions, ensuring a safe environment for guests.
Overview
2
2
years of professional experience
Work History
Lifeguard Manager
Rapids Water Park
West Palm Beach, FL
03.2024 - Current
- Supervised lifeguard team to ensure safety and compliance with protocols.
- Conducted regular training sessions on rescue techniques and emergency procedures.
- Managed daily scheduling and staffing for optimal coverage at water attractions.
- Monitored pool area for cleanliness and adherence to health regulations.
- Collaborated with park management to enhance guest safety measures.
- Implemented incident reporting procedures and maintained accurate logs.
- Communicated safety information to guests and enforced park policies effectively.
- Assisted in organizing special events, ensuring safety during large gatherings.
- Compiled incident reports detailing any accidents or injuries occurring within the facility in accordance with legal requirements.
Barista
Starbucks
West Palm Beach, FL
01.2024 - 08.2024
- Provided excellent customer service, engaging with customers to enhance their experience.
- Assisted in training new baristas on beverage preparation and operational procedures.
- Collaborated with team members to maintain a positive work environment and improve workflow.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
Associate of Arts - Psychology
Palm Beach State College
Lake Worth, FL12-2024
Bachelor of Science - Psychology
Florida State University
Tallahassee, FLSkills
- Customer service
- Team leadership
- Conflict resolution
- Training facilitation
- Safety compliance
- Time management
- Communication skills
- First aid administration
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
Affiliations
Jiu Jitsu World Champion - July 2022
Rifle Team Member - Jan 2023
Criminal Justice Student - Aug 2023
JROTC Cadet - Aug 2023
Rifle Team Member - Jan 2023
Criminal Justice Student - Aug 2023
JROTC Cadet - Aug 2023
Timeline
Lifeguard Manager
Rapids Water Park
03.2024 - Current
Barista
Starbucks
01.2024 - 08.2024
Associate of Arts - Psychology
Palm Beach State College
Bachelor of Science - Psychology
Florida State University