Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Alyssa Cunningham

Jacksonville,FL

Summary

Hardworking bilingual employee with customer service, multitasking and time management abilities. Seeking opportunities to expand skills while facilitating company growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
Jacksonville, Florida
09.2024 - Current
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Collaborated with team members to improve workflow efficiency during peak hours.

PSA Provider Customer Service

GuideWell, Florida Blue
Jacksonville, Florida
07.2024 - Current
  • Monitored call quality to ensure adherence to company standards and procedures.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Handled customer inquiries regarding insurance policy coverage details and payment status updates.

Operations Assistant

Suddath
Jacksonville, FL
09.2023 - 05.2024
  • Monitor, coordinate, and ensure packing, loading, and delivery dates are met on domestic military household move
  • Update databases with proper weights, dates, address changes, etc.
  • Answered work phones and routed correspondence to correct parties.
  • Planned routine operations and special projects under direction of operations manager.
  • Maintained communication with customer service and dispatch to coordinate military deliveries across the nation.

Pharmacy Technician

CLRX Pharmacy
Orange, CT
02.2022 - 09.2023
  • Process electronic prescriptions sent by medical professionals.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Communicate with patients via phone and in person regarding medications and/or other concerns.
  • Teamed with peers, technicians and pharmacists to prioritize and complete mail orders across the state.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Interpreted and processed medication orders under supervision of pharmacist.

Education

High school diploma -

Isabel Flores
Puerto Rico
05.2019

Skills

  • Bilingual (Spanish and English)
  • Teamwork and Collaboration
  • Time management abilities
  • Multitasking
  • Effective Communication
  • Customer inquiries

Certification

Pharmacy Technician License in State of Florida.

References

References available upon request.

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy
09.2024 - Current

PSA Provider Customer Service

GuideWell, Florida Blue
07.2024 - Current

Operations Assistant

Suddath
09.2023 - 05.2024

Pharmacy Technician

CLRX Pharmacy
02.2022 - 09.2023

High school diploma -

Isabel Flores

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