Alyssa Cushman
Starbucks
Bakersfield,CA
Summary
Detail-oriented and organized professional with 5+ years of experience in customer service, team training, and operations support within fast-paced environments. Skilled in communication, scheduling coordination, problem-solving, and multitasking while maintaining professionalism and efficiency. Experienced in onboarding employees, supporting daily workflows, and delivering positive client experiences.
Diligent employee with a solid background in managing operational workflows and leading teams effectively. Proven ability in maintaining high productivity levels and resolving conflicts promptly. Demonstrated skills in team leadership and operational management.
8
years of professional experience
Work History
Shift Supervisor
2 Years 6 Months- Supervised daily operations, ensuring high-quality customer service and product consistency.
- Trained and mentored team members on operational procedures and beverage preparation techniques.
- Streamlined inventory management processes, reducing waste and enhancing stock accuracy.
- Implemented new training programs to improve employee performance and service efficiency.
Barista Trainer
5 Years 6 Months- Train and onboard new team members on company procedures, customer service standards, and daily operations
- Coordinated scheduling, streamlined workflow, and enhanced team communication to support efficient shift operations
- Maintain accurate operational standards and compliance within a fast-paced environment
- Coached team members and provided performance feedback to foster employee development and promote team success
- Resolve customer and employee concerns professionally while maintaining a positive workplace environment
- Collaborated with leadership to enhance communication and optimize store operations
- Recognized as Partner of the Quarter for leadership, reliability, and professionalism
Youth Group Social Media Coordinator
1 Year- Managed youth group's Instagram account to promote church events and foster community engagement
- Developed engaging social media content and promotional posts to increase participation in youth programs and church activities
- Supported digital communication and event promotion initiatives to enhance outreach for youth programs
Education
Bachelor of Science - Business
Skills
Team Training & Onboarding
Operational Oversight
Time management
Microsoft Office Suite
Google Workspace
Canva
Visual Merchandising
Adaptability
Problem Solving
Inventory management
Timeline
Shift Supervisor
Starbucks
01.2024 - Current
Barista Trainer
Starbucks
01.2021 - Current
Youth Group Social Media Coordinator
Grace Baptist Church
01.2019 - 01.2020
Arizona State University
Bachelor of Science from Business