Alyssa Damon
Colorado Springs,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Care
Verizon Wireless
01.2022 - 08.2023
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Created customer support strategies to increase customer retention.
Paraprofessional
Academy Disctrict 20
08.2020 - 05.2021
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Tailored lesson plans for students with emotional and cognitive disabilities.
Medical Coding
Hall Resource Management
03.2019 - 08.2020
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Education
Certificate of Wellness Coaching - Wellness
IAP
High School Diploma -
San Tan Foothills Highschool
San Tan Valley, AZ05.2011
Skills
- Data Tracking
- Customer Experience Improvement
- Training Programs
- Supplements Knowledge
- Client Relationships
- Health and Wellness Management
Health Team
Attended weekly wellness seminars to hold "Wellness Wednesday" meetings with work team to discuss wellness tips and stretchs/ excersice to stay healthy working from home.
Timeline
Customer Care
Verizon Wireless
01.2022 - 08.2023
Paraprofessional
Academy Disctrict 20
08.2020 - 05.2021
Medical Coding
Hall Resource Management
03.2019 - 08.2020
Certificate of Wellness Coaching - Wellness
IAP
High School Diploma -
San Tan Foothills Highschool