Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Rankin

Meridian,MS

Summary

Experienced customer service representative bringing 9 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Detail-oriented Tax Preparer with 8 years of experience in tax preparation for numerous entities. Expert in managing paperwork for tax returns, extensions, tax planning calculations, and write-ups. Quick to build rapport with clients leading to long-term business relationships.

Overview

9
9
years of professional experience

Work History

Customer Care

American Water
08.2021 - Current
  • Collected water samples to test alkalinity, hardness, and residual levels.
  • Monitored water quality and adjusted chemical dosages to meet regulatory standards.
  • Adhered to EPA and OSHA regulations.
  • Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
  • Call center 2 years experience with customer care.
  • Scheduled Technician out to repair and set up new water meter.

Senior Tax Specialist

H&R Block
10.2014 - 04.2023
  • Helped organization maintain full compliance with local, state and federal tax requirements with diligent application of best practices.
  • Responded promptly to official tax notices requiring clarifications and additional submissions.
  • Taught junior staff how to prepare statements, resolve discrepancies and maximize efficiency.
  • Computed tax depreciation rates on business assets like technology and vehicles.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions for 8 years.
  • Offered clients recommendations to reduce tax liabilities.


Dirtectv Technical Support Specialist

Iqor
12.2016 - 08.2021
  • Provided high-level technical support by resolving inquiries by phone, e-mail, and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Documented support interactions for future reference.
  • Walked individuals through basic troubleshooting tasks.
  • Resolved 40 technical support inquiries per day.
  • Provided high-level technical support by resolving inquiries by phone, e-mail, and web consistent with department and team service levels and goals.

Education

High School Diploma -

Cornerstone Christian Correspondence School
Townsend GA
02.2012

Skills

  • Creative Thinking
  • Client Interactions
  • Data Tracking
  • Customer Care
  • Team Goals
  • Account Updates
  • Motivational Leadership
  • Goal Attainment
  • Reading Comprehension
  • Call Center Processes
  • Negotiation and Conflict Resolution
  • Team Meetings
  • Credit Card Transaction Processing
  • Client Rapport-Building

Timeline

Customer Care

American Water
08.2021 - Current

Dirtectv Technical Support Specialist

Iqor
12.2016 - 08.2021

Senior Tax Specialist

H&R Block
10.2014 - 04.2023

High School Diploma -

Cornerstone Christian Correspondence School

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Samantha Rankin