Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jacquelyne Dee Cooper

New Prague,New Prague, MN 56071
Jacquelyne Dee Cooper

Summary

I am a very outgoing to-do minded individual. Love learning new tasks and helping others. Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Attentive Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
years of professional experience

Work History

Verizon
Rochester, MN

Customer Care Representative
05.2022 - Current

Job overview

  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Educated customers where applicable to alleviate need for future contact.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Processed customer account changes with proprietary software.
  • Prepared customer reports by gathering data collected during customer interactions.
  • Audited customer account information to identify issues and develop solutions.
  • Promoted product offerings to drive growth and exceed benchmarks.
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
  • Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.

The Cove Pub and Grub
Prior Lake, MN

Bartender/Server
02.2014 - 03.2016

Job overview

  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Entered customer food orders into computer system.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Provided sauces and drink refills requested by customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Processed customers' payments and provided receipts.
  • Greeted newly seated guests quickly and efficiently.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.

River Valley YMCA
Prior Lake, MN

School Aged Childcare Worker
07.2007 - 06.2011

Job overview

  • Assisted children in development of social, communication and problem-solving skills.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Secured indoor and outdoor premises to protect children.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Discussed developments, behavior and concerns with parents or guardians.
  • Developed and implemented age-appropriate lesson plans.
  • Maintained organized and clean classroom and play areas.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Incorporated music and art activities to encourage creativity and expression.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Provided nurturing and appropriate environment for children ranging in age from 5 to 11.

Education

Farmington High School
Farmington, MN

High School Diploma
06.2005

University Overview

National American University- Bloomington, MN

Some College (No Degree)

University Overview

Skills

  • Strong Organizational Skills
  • Ease with Computers and Technology
  • Database Entry
  • Multitasking and Time Management
  • Document and File Management
  • Appointment Coordination
  • Task Prioritization
  • Verbal and Written Communication
  • Billing and Invoicing
  • Document Sorting
  • Cleaning and Sanitizing
  • Employee Communications
  • Customer Service
  • Caring and Responsible
  • Creative Thinking
  • Time Management
  • Problem-Solving
  • Anticipating Guest Needs
  • Cash Handling and Management
  • Professional Service Standards
  • Teamwork and Professionalism
  • Multitasking and Prioritization
  • Service-Oriented Mindset
  • Cash Register Operation
  • Employee Training
  • Cash and Credit Transactions
  • Excellent Judgment
  • Data Evaluation
  • Conflict Mediation
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Creative Problem Solving
  • Payment Processing
  • Training and Development
  • Customer Relations
  • Patient and Empathetic
  • Remote Office Availability
  • Inbound and Outbound Calling
  • Cultural Awareness and Sensitivity
  • Oracle EnterpriseOne
  • Billing Adjustments and Refunds
  • Sales and Upselling
  • First-Tier Technical Support
  • Database Management
  • Membership Inquiries and Renewals
  • Computer Skills
  • Administrative and Office Support

Timeline

Customer Care Representative
Verizon
05.2022 - Current
Bartender/Server
The Cove Pub and Grub
02.2014 - 03.2016
School Aged Childcare Worker
River Valley YMCA
07.2007 - 06.2011
Farmington High School
High School Diploma
National American University- Bloomington, MN
Some College (No Degree)

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Jacquelyne Dee Cooper