Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marie Stewart

El Paso

Summary

Detail-oriented customer service professional offering 8 years of experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.

Overview

10
10
years of professional experience

Work History

Customer Care Representative

Maximus
06.2024 - Current
  • Process customer requests accurately while adhering to quality standards and compliance protocols, ensuring consistency in processes and outcomes.
  • Handle customer inquiries professionally while maintaining high satisfaction rates through empathetic communication and swift problem resolution
  • Streamline customer support workflows by implementing efficient case management systems, reducing response times, enhancing service quality and maintaining detailed interaction records
  • Managed high call volume with exceptional professionalism and efficiency to meet organizational and objective goals.

Server

Outback Steakhouse
01.2023 - Current
  • Demonstrate ability to manage multiple tasks while remaining adaptable and flexible
  • Respond quickly to meet customer needs and resolve problems
  • Anticipate guest needs to reduce impact to service quality and mitigate any potential issues
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Focused on learning new skills and staying updated with industry changes
  • Participate in ongoing training to enhance own job skills and knowledge

Bar Trainer

Pluckers Wing Bar
09.2017 - 09.2022
  • Collaborated with departmental leaders to establish organizational and performance goals, strategic plans, and objectives
  • Mentored new employees by providing guidance on proper etiquette and monitored activities for quality assurance when interacting with customers
  • Evaluated employee progress regularly to identify areas of improvement or additional training needs
  • Conducted daily side-by-side training with servers to ensure they are following all protocols and procedures accurately
  • Contributed to employee development plans in support of job-specific skills development

Nanny

Care.com
09.2014 - 09.2017
  • Followed routines to foster stability and structure in children's lives during parental absences
  • Tended to children's general needs while providing supervision for safety in day-to-day activities
  • Assisted children with completing homework and special assignments to improve academic performance
  • Encouraged safe, positive behavior by redirecting children to take positive action
  • Regulated children's schedules to balance rest, learning and play
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback

Education

Associate of Science -

El Centro College
Dallas, TX
01.2022

Skills

  • Client Support
  • Analytical Problem-Solving
  • Excellent communication
  • Strong Work Ethic
  • Effective Relationship Management
  • Training & Development
  • Strong Organizational Skills
  • Proficient Multitasking
  • Trustworthy Performance
  • Dependable
  • Call center experience

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Customer Care Representative

Maximus
06.2024 - Current

Server

Outback Steakhouse
01.2023 - Current

Bar Trainer

Pluckers Wing Bar
09.2017 - 09.2022

Nanny

Care.com
09.2014 - 09.2017

Associate of Science -

El Centro College
Marie Stewart