Rita Aguilar

As Senior Director, managed Solution Architect staff to support and oversee US Services state and local opportunity pipeline. Worked with Business Development, Capture, Growth teams to support sales opportunities for 7 US Services markets. In addition to supporting US Services markets, provide Enterprise Architecture support to Federal and Outside US segments pipeline. Instrumental in designing Salesforce for Solution Architects to utilize for sales bid life cycle work and reporting.

• Led strategic initiatives to enhance operational efficiency and service delivery across multiple programs.
• Mentored cross-functional teams to implement best practices and drive continuous improvement in project execution.
• Developed and executed comprehensive performance metrics to evaluate program effectiveness and inform decision-making.
• Collaborated with executive leadership to align organizational goals with client expectations, ensuring successful project outcomes.
• Spearheaded the integration of advanced technologies to streamline processes and improve service delivery timelines.
• Fostered a culture of innovation by encouraging team collaboration and knowledge sharing across departments.
• Evaluated industry trends and regulatory changes, adapting strategies to maintain competitive advantage in the marketplace.
• Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
• Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
• Oversaw budget management and resource allocation for large-scale projects, optimizing operational costs while maintaining quality standards.

As Sr. Principal Architect, led Technical Solution Review team to evaluate new and existing technological needs for the business.

• Work with various MAXIMUS teams/stakeholders including but not limited to Business Development, Capture, Proposal, Security, Privacy, BI, AI and technical IT teams to architect and select technical solutions for US Services and Outside US for new bids, rebids, and existing projects.
• Evaluate and vet internal products, COTS and SaaS technical solutions including security and privacy considerations and gather/provide solution costs/pricing for proposed technical solutions.
• Represent MAXIMUS IT at Segment and Corporate level BRCs (Business Review Committee) for MAXIMUS domestic and international pre-marketing, new bids, and rebid opportunities.

As Director of Systems Analysis and Design, provided technical delivery support for a variety of MAXIMUS projects including the Connecticut Child Care Assistance Program, California Health Care Options, California Healthy Families and AIM Programs, Texas Access Alliance Programs, Iowa HAWK-I Program, Kansas Healthwave Program, Colorado EESMAP Programs, New York Health Options, New York Enrollment Center, Health Care Reform Initiatives, Minnesota Health Insurance Exchange (HIX), Michigan HIX (SCHIP), Illinois-EEV (Enhanced Eligibility Verification), Michigan Health Account (Medicaid Expansion), CRM Corporate Initiatives as well other MAXIMUS SCHIP, Medicaid Enrollment Broker and other MAXIMUS implementation projects.

• Managed the Health Care Reform Design team and worked with the technical and marketing teams on the StateAdvantage Health Insurance Exchange solution to develop comprehensive eligibility, insurance shopping, enrollment, premium collection, and administrative solution for state Exchanges.
• Supplied input to team members leading the CMMI Requirements Development and Management standards and best practices.
• Managed the Business Architecture team for the Minnesota HIX project. Defined the MN HIX business capabilities and business processes, conducted requirements gathering and management, determined reporting needs, and collaborated with three additional sub-contracted vendors to develop and deliver the Minnesota HIX solution.
• Requirements Manager for the Michigan HIX project. Work with various team members including MAXIMUS and external technical vendors contracted by the state of Michigan to design and implement a State Partnership based Exchange solution where the state of Michigan receives and processes ACA applications (state and Federal Facilitated Marketplace - FFM doors), performs Medicaid and CHIP eligibility determinations and refers Advanced Premium Tax Credit - APTC and Cost Share Reductions - CSR applications back to the FFM.
• Assisted the Illinois-EEV (Enhanced Eligibility Verification) project prior to go live with QA testing of eligibility verification services and overseeing the implementation of project imaging solution to ensure a timely delivery.
• Requirements Manager for the Michigan Health Account project which provides Financial Services (contribution and co-pay management) required for the Michigan Medicaid Expansion population.
• Performed analysis and developed list of CRM related use cases based on HIX and Enrollment Broker projects across MAXIMUS for the MAXARCH team. Developed requirements and provided Contact Center expertise for the COTS KANA Customer Relationship Management (CRM) product demo. The KANA CRM demo is an initiative to configure and deploy a base model CRM per MAXIMUS defined standard CRM requirements and processes. Provide guidance to team assigned Analysts including utilizing requirement gathering and documentation standards and best practices (RTM, traceability, gap analysis, user stories, and workflows).
• Led the Business Architecture Competency Shared Services to establish standards and best practices in Business Architecture. Member of the Business Architecture Guild.

As a Data Architect, designed and implemented the first automated imaging solution within MAXIMUS in 2001 for the California Health Care Options contract.

• Designed data model for the MAXe2 (eligibility/enrollment) solution implemented in various SCHIP projects such as California Healthy Families, Iowa Hawk-I, Texas CHIP, and the Kansas Healthwave projects.
• Performed analysis, design, and delivery of the MAXeb Enrollment Broker product system which IT team implemented for several projects. Product utilized MAXe2 data model as basis.
• Performed analysis, design, and delivery of the MAXats (Application Tracking) product system which IT team implemented for several projects. Product utilized MAXe2 data model as basis.
• Designed and implemented Product imaging solutions and integrations with the MAXeb Enrollment Broker and Application Tracking (ATS) products.
• Provided imaging expertise in analysis and design to deliver imaging and integration solutions in a variety of projects; California Healthy Families, Health Insurance British Columbia (BC), New York Health Options, New York Enrollment Center, Illinois-EEV, Imaging Model Office Initiative.

Unisys Corporation 1999 – 2000

Norwalk, CA

Integration Architect

· Collaborated with team members to implement the Los Angeles County LEADER (Los Angeles Eligibility, Automated Determination, Evaluation and Reporting system) project, which is an eligibility, evaluation, and reporting system for a variety of county welfare programs.

· Performed database administration for over sixty-five SQL Server databases housed in a variety of county offices.

· Responsible for integration between LA county office systems and Mainframe system of record in Eagan Minnesota.

· Designed and implemented a Performance Tracking database to track and report key transaction performance indicators.

• Collaborated with team members to implement the Los Angeles County LEADER (Los Angeles Eligibility, Automated Determination, Evaluation and Reporting system) project, which is an eligibility, evaluation and reporting system for a variety of county welfare programs.
• Performed database administration for over 65 SQL Server databases housed in a variety of county offices.
• Responsible for integration between LA county office systems and Mainframe system of record in Eagan Minnesota.
• Designed and implemented a Performance Tracking database to track and report key transaction performance indicators.

• Developed and maintained Container Management System (CMS) applications related to harbor import and export activities.
• Promoted to Database Administrator/Sr. Programmer Analyst in 1995 and responsible for designing and implementing a data management system for the Corporate Information System.
• Served as the Database Administrator as IT team developed custom systems and purchased and implemented COTS products.

• Developed and maintained property and casualty insurance applications.

• Responsible for operational duties such as data backups, restores and system maintenance.
• Developed and maintained military logistic applications.