Camilla James
Memphis,TN
Summary
Seeking a position where professional experience, organizational and interpersonal skills will contribute to the goals of the company as well as provide advancement opportunities within. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
40
40
years of professional experience
Work History
Customer Care
Juice Plus+
01.2016 - 02.2021
- Take inbound calls from customers and distributors regarding orders
- Assist with billing , sales, order entry in a problem resolution environment .
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Senior Int’l Support Rep
FedEx TechConnect
01.2005 - 01.2013
- Trace import and export international shipments
- Help coordinate location, reroute and clearance of international shipments
- Provide internal and external customers with accurate and timely information
- Communicate shipment status of problem resolution environment
- Increased customer satisfaction ratings to 98%
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Customer Service Rep
West at Home
01.2009 - 01.2012
- Take inbound calls at home from customers for retail companies placing orders
- Assisted customers in all areas of customer service.
Dispatcher
Fedex Express
01.1996 - 01.2005
- Responsible for the on-road management of couriers
- Maintain a regular customer base of 1500 for package pick-up
- Resolve customer complaints of missed pickups and deliveries
- Instructed training for new dispatchers
- Conducted tours of the Chicago Call Center for external customers
- Entered payroll and provided payroll assistance for my peers
Courier
FedEx Express
01.1985 - 01.1996
- Provided efficient delivery and pickup of packages to customers
- Accurately recorded transactions with a tracking device and mobile computer DADS unit
- Assisted in establishing the courier check-in procedures of equipment
- Acted as the local station Finders Keepers coordinator
Sr. Service Agent
Federal Express
01.1983 - 01.1985
- Provided acceptance of customer packages through direct interface
- Assisted customers with preparation of acceptable documents for worldwide shipments
- Provided customer satisfaction in a problem resolution environment
- Perform daily payroll entry
- Performed COSMOS administration duties
Handler
Federal Express
01.1981 - 01.1982
- Loaded and unloaded aircraft in the Memphis hub
- Sorted packages to proper destination
Education
Some College (No Degree) - Elementary
Education Aurora University
Aurora, ILSkills
- Cloud Computing
- Team Goals
- Account Updates
- Process and Performance Improvement
- Maintaining Clean Work Areas
- Supplier Liaison
- Customer Care
- Escalation Management
- Creative Thinking
- Client Interactions
- Clerical Support
- Report Preparation
Timeline
Customer Care
Juice Plus+
01.2016 - 02.2021
Customer Service Rep
West at Home
01.2009 - 01.2012
Senior Int’l Support Rep
FedEx TechConnect
01.2005 - 01.2013
Dispatcher
Fedex Express
01.1996 - 01.2005
Courier
FedEx Express
01.1985 - 01.1996
Sr. Service Agent
Federal Express
01.1983 - 01.1985
Handler
Federal Express
01.1981 - 01.1982
Some College (No Degree) - Elementary
Education Aurora University
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