Alyssa Davila
Grass Lake,MI
Summary
Professional, respectful, and motivated security professional with a deep passion for helping others. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Skilled at handling and resolving conflicts in a professional manner.
Overview
7
7
years of professional experience
Work History
Michigan Medicine Security Officer
University Of Michigan Department Of Public Safety
01.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided effective communication with coworkers and staff during intense situations.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Trained new officers.
Event Personnel
Laura's Fine Catering
08.2016 - Current
- Maintained effective and productive relationships with clients, ranging from small businesses to large corporations and universities.
- Took initiative to find extra tasks when scheduled duties were completed.
- Worked as a team member to ensure a quality food product was being served for an enjoyable and healthy restaurant experience.
- Effectively executed tasks under pressure.
Guest Service Specialist
University Of Michigan
09.2019 - 12.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Waitress
The Artic Breakaway
05.2019 - 08.2019
- Communicated effectively to coworkers to ensure each guest was receiving immediate attention.
- Trained new employees.
- Acquired skills such as multi-tasking, verbally and written communication, attention to detail, recommendations, and maintaining proper accountability for orders and funds while upholding a profession appearance.
- Resolved conflicts with positivity.
Line Cook/Server
Zou Zou's Café
05.2017 - 08.2018
- Provided an unwavering commitment to customer service with the ability to build productive relationships and win customer loyalty.
- Resolved gust complaints promptly, professionally, and confidently.
- Upheld a well-organized and clean work environment.
- Multi-tasked tactfully as a highly productive team member in a fast-paced environment, without compromising the quality of serviced provided.
Education
Bachelor of Arts - Criminology & Criminal Justice
University of Michigan - Dearborn
Dearborn, MI08.2023
Skills
- Criminal Law Knowledge
- Conflict Resolution Techniques
- Complex Problem-Solving
- Crisis Intervention Training
- CPR and BLS Certified
- Report Writing
- Superior Customer Service
- Investigative Skills
- De-Escalation Techniques
- Law Enforcement Collaboration
Accomplishments
University of Michigan Medicine Department of Public Safety and Security Spotlight Award in 2020
Languages
Spanish
Limited Working
Timeline
Michigan Medicine Security Officer
University Of Michigan Department Of Public Safety
01.2021 - Current
Guest Service Specialist
University Of Michigan
09.2019 - 12.2020
Waitress
The Artic Breakaway
05.2019 - 08.2019
Line Cook/Server
Zou Zou's Café
05.2017 - 08.2018
Event Personnel
Laura's Fine Catering
08.2016 - Current
Bachelor of Arts - Criminology & Criminal Justice
University of Michigan - Dearborn
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