Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alyssa Davis

Honolulu,HI

Summary

Dynamic and results-driven professional with extensive experience in the hospitality industry, notably as a Waitress Supervisor at Butterbee's Grille. Proven track record in enhancing customer engagement and satisfaction through exceptional service and collaborative leadership. Skilled in ensuring compliance with hygiene standards while driving revenue growth through effective management strategies.

Experienced with team leadership and staff supervision, ensuring high standards of service and efficiency. Utilizes strong communication and problem-solving skills to address and resolve issues promptly. Track record of fostering collaborative and positive work environment, leading to enhanced team performance and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Waitress Supervisor

Butterbee's Grille
05.2024 - Current
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.

Lead Hostess

Applebee's Neighborhood Grill & Bar
11.2023 - 05.2024
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
  • Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.

Server/Dishwasher

Country Diner
05.2021 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed supervisor instructions to complete tasks on time.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.

Sales Executive

Spencer's Gifts
08.2023 - 01.2024
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

Education

Southern Hills Carrer And Technical Center
Georgetown, OH

Eastern Brown High School
Winchester, OH

-

Marietta College
Marietta, OH

Skills

  • Customer engagement
  • Market engagement initiatives
  • Collaborative leadership skills
  • Ensuring compliance with hygiene standards

Certification

Certified Physical Therapist Technician/Aide

Timeline

Waitress Supervisor

Butterbee's Grille
05.2024 - Current

Lead Hostess

Applebee's Neighborhood Grill & Bar
11.2023 - 05.2024

Sales Executive

Spencer's Gifts
08.2023 - 01.2024

Server/Dishwasher

Country Diner
05.2021 - 04.2024

Southern Hills Carrer And Technical Center

Eastern Brown High School

-

Marietta College

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