Alyssa DeGroodt
Wallkill,NY
Summary
Hard working and dedicated!
Detail-oriented Assistant Manager offers more than 4 year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Cascarino's Restaurant
Montgomery, NY
01.2023 - Current
- Promoted to assistant manager within the first 6 months
- Efficiently communicated with customers
- Provided a positive environment for both my team and customers
- Professionally dealt with any concerns or urgent matters
- Established an organized system of orders and materials
- Answered phones while delegating any concerns, questions, and orders
- Maintained a clean and organized space to provide an efficient flow
- Collected payments of orders and filled records appropriately
- Managing reservations, greeting guests, and escorting them to tables
- Responsible for opening and closing the restaurant.
Administrative Support Receptionist/Manger
Pallet Barn
Wallkill, NY
01.2017 - 01.2022
- Addressed and responded to incoming/outgoing calls
- Communicated with customers and assisted with any needs/questions
- Maintained a calm demeanor with any frustrated customers and appropriate decision making on each specific situation
- Understands and abides by business policies
- Maintained accurate records and filing systems
- Collected payments.
Hostess
Baldwin Winery
Pine Bush, NY
05.2021 - 08.2021
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality
- Protecting the business interest, and keeping operations in line with legal service requirements
- Provided fast, friendly, and professional customer service
- Demonstrated strong interpersonal skills when interacting with customers.
Hostess/ Busser
NuCavu
Wallkill, NY
09.2020 - 08.2021
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Monitored tables for drink refills
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction
- Attentive to all customers to provide a positive experience.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Education
2nd Year Psychology -
SUNY at Albany
06.2023
High School Diploma -
Wallkill Senior High School
06.2021
Skills
- Detail-oriented
- Multi tasks
- Customer service
- Time Management
- Flexibility and Adaptability
- Analytical and problem solver
- Collaboration and Team work
- Employee Performance Evaluations
- Sales monitoring
- Employee Scheduling
- Money Handling
- Team motivation
- Customer support
- Staff Supervision
- Staff Training and Development
- Task Delegation
Programs
Wallkill Area Youth Soccer, 01/2014, 12/2017, Had the opportunity to volunteer and teach 5-7 year olds basic social skills. The skills such as leadership, communication and self control; taught them to improve their strength in the sport and grow as a young adolescent.
Timeline
Assistant Manager
Cascarino's Restaurant
01.2023 - Current
Hostess
Baldwin Winery
05.2021 - 08.2021
Hostess/ Busser
NuCavu
09.2020 - 08.2021
Administrative Support Receptionist/Manger
Pallet Barn
01.2017 - 01.2022
2nd Year Psychology -
SUNY at Albany
High School Diploma -
Wallkill Senior High School